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Marks & Spencer Interview Questions and Answers

Updated 25 Apr 2025
Popular Designations

8 Interview questions

A Buyer was asked 5mo ago
Q. How do you calculate the margin on a product?
Ans. 

Margin in a product can be calculated by subtracting the cost of goods sold from the selling price.

  • Calculate the cost of goods sold (COGS) by adding up all the costs directly associated with producing the product.

  • Determine the selling price of the product.

  • Subtract the COGS from the selling price to get the margin.

  • Margin = Selling Price - Cost of Goods Sold

  • For example, if a product sells for $100 and the COGS is $6...

View all Buyer interview questions
A Customer Service Associate was asked 12mo ago
Q. When would you be able to start the onboarding process?
Ans. 

I am available to start the joining process immediately.

  • I am ready to start as soon as possible

  • I can begin within the next week

  • I am flexible with the start date

View all Customer Service Associate interview questions
A Financial Analyst was asked
Q. How would you share data effectively?
Ans. 

I would create visually appealing presentations, use storytelling techniques, and provide real-life examples to share data with impact.

  • Create visually appealing presentations to make data more engaging

  • Use storytelling techniques to help the audience connect with the data on a personal level

  • Provide real-life examples to illustrate the impact of the data in practical terms

View all Financial Analyst interview questions
A Customer Sales Associate was asked
Q. What was the square footage of your store?
Ans. 

The square footage of our store was 5,000 square feet.

  • Our store had a spacious layout with ample room for customers to browse.

  • The large square footage allowed us to display a wide variety of products.

  • The store was divided into different sections based on product categories.

  • The square footage also included storage areas and office space.

  • The store layout was designed to maximize customer flow and convenience.

View all Customer Sales Associate interview questions
A Section Manager was asked
Q. How would you handle an arrogant customer who reports a quality issue after purchasing a product from your store?
Ans. 

I would handle an arrogant customer by listening to their concerns, empathizing with their frustration, and offering a solution to address the quality issue.

  • Listen attentively to the customer's complaint

  • Empathize with their frustration and acknowledge their concerns

  • Apologize for the inconvenience caused

  • Offer a solution to address the quality issue, such as a replacement or refund

  • Ensure clear communication and tran...

View all Section Manager interview questions
A Customer Service Associate was asked
Q. Do you know about VM?
Ans. 

Yes, VM stands for Virtual Machine.

  • VM refers to a software emulation of a physical computer.

  • It allows multiple operating systems to run on a single physical machine.

  • VMs are commonly used in cloud computing and server virtualization.

  • Examples of popular VM software include VMware, VirtualBox, and Hyper-V.

View all Customer Service Associate interview questions

Marks & Spencer HR Interview Questions

8 questions and answers

Q. Do you have any previous experience as a retail assistant?
Q. Tell me about your last company.
Q. What are your salary expectations?
A Sales Advisor was asked
Q. What do you know about retail?
Ans. 

Retail refers to the sale of goods or services from a business to a consumer for personal use.

  • Retail involves selling products directly to customers

  • It includes both brick-and-mortar stores and online shopping

  • Retailers must manage inventory, pricing, and customer service

  • Examples of retailers include Walmart, Amazon, and Macy's

View all Sales Advisor interview questions
Are these interview questions helpful?
A Customer Service Associate was asked
Q. Introduction, what is a reatil & what is a service
Ans. 

Retail is the sale of goods to consumers, while service is the provision of assistance or advice to customers.

  • Retail involves selling physical products in a store or online

  • Service involves providing assistance or advice to customers, such as in a call center or at a help desk

  • Retail and service often go hand in hand, as customers may need assistance with their purchases

  • Examples of retail include clothing stores, gr...

View all Customer Service Associate interview questions

Marks & Spencer Interview Experiences

34 interviews found

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Approached by Company and was interviewed before Apr 2021. There were 5 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Group Discussion 

How will you work on sales?

Round 3 - Case Study 

Asking questions about how to attend different types of customers, should know completely details of KPI in retail industry nn

Round 4 - HR 

(2 Questions)

  • Q1. Questions on retail KPI
  • Q2. Questions on daily basis works
Round 5 - One-on-one 

(2 Questions)

  • Q1. How much salary you are expecting?
  • Q2. When to be starting joining process will be good for you?
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
-
Result
Selected Selected
  • Q1. What would u do first if u get selected?
  • Q2. How would u make ur team strong
  • Q3. How would u handle a big team
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview in Oct 2024, where I was asked the following questions.

  • Q1. Sales questions, previous company experience in terms of sale (kpi)
  • Q2. How to upsell, cross sell, and they give you a situation to solve

Interview Preparation Tips

Interview preparation tips for other job seekers - Know your personal Sale of previous company, upt, atv, Be confident

Buyer Interview Questions & Answers

user image Anonymous

posted on 20 Feb 2025

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I appeared for an interview in Jan 2025.

Round 1 - Excel test 

(2 Questions)

  • Q1. How would you calculate per week sell-thru?
  • Ans. 

    Per week sell-thru can be calculated by dividing the total units sold by the total units available for sale and multiplying by 100.

    • Calculate total units sold in a week

    • Calculate total units available for sale in a week

    • Divide total units sold by total units available for sale and multiply by 100 to get sell-thru percentage

  • Answered by AI
  • Q2. How to calculate margin in a product?
  • Ans. 

    Margin in a product can be calculated by subtracting the cost of goods sold from the selling price.

    • Calculate the cost of goods sold (COGS) by adding up all the costs directly associated with producing the product.

    • Determine the selling price of the product.

    • Subtract the COGS from the selling price to get the margin.

    • Margin = Selling Price - Cost of Goods Sold

    • For example, if a product sells for $100 and the COGS is $60, th...

  • Answered by AI
Interview experience
4
Good
Difficulty level
-
Process Duration
-
Result
-
Round 1 - In-person 

(1 Question)

  • Q1. Do you have any previous experience as a retail assistant?
  • Ans. 

    Yes, I have 2 years of experience working as a retail assistant in a busy department store.

    • Worked as a retail assistant for 2 years

    • Assisted customers with inquiries and purchases

    • Maintained store cleanliness and organization

    • Operated cash register and processed transactions

  • Answered by AI

Bakery Chef Interview Questions & Answers

user image Anonymous

posted on 19 Jul 2024

Interview experience
5
Excellent
Difficulty level
-
Process Duration
-
Result
-
Round 1 - One-on-one 

(2 Questions)

  • Q1. Tell us about yourself
  • Q2. Challenge you have faced

Interview Preparation Tips

Interview preparation tips for other job seekers - Show good time management skills
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Not Selected

I applied via Job Portal and was interviewed in Apr 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. How would you share data with impact
  • Ans. 

    I would create visually appealing presentations, use storytelling techniques, and provide real-life examples to share data with impact.

    • Create visually appealing presentations to make data more engaging

    • Use storytelling techniques to help the audience connect with the data on a personal level

    • Provide real-life examples to illustrate the impact of the data in practical terms

  • Answered by AI
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Recruitment Consulltant and was interviewed in Jan 2024. There was 1 interview round.

Round 1 - One-on-one 

(1 Question)

  • Q1. Why do you want to work here.
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Nov 2023. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(1 Question)

  • Q1. Tell me about yourself and why you want to join retail
Round 3 - Group Discussion 

What are your weaknesses and strong points and Can you stand 8 hours on floor and How you will help the company in terms of salea and how will you face aggressive people there will be different types of customers how you will handle them etc

Interview Preparation Tips

Interview preparation tips for other job seekers - company is very good , company policies are very good, you will get your sallery before 2 days of month end and each and everyone in store is very helpful they will teach you everything if you are new in retail
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed in Jun 2023. There were 4 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - HR 

(3 Questions)

  • Q1. About previous experience
  • Q2. How you are managing people
  • Q3. How you will manage an arrogant customer after shopping a product from your store and Reports quality issue
Round 3 - One-on-one 

(1 Question)

  • Q1. Meet with store manager
Round 4 - One-on-one 

(1 Question)

  • Q1. About some situations and Action plans

Interview Preparation Tips

Interview preparation tips for other job seekers - Be prepared well with previous experience and study well about all the small incidents that can happen in your current position also .

Top trending discussions

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Marks & Spencer Interview FAQs

How many rounds are there in Marks & Spencer interview?
Marks & Spencer interview process usually has 2-3 rounds. The most common rounds in the Marks & Spencer interview process are One-on-one Round, Resume Shortlist and HR.
How to prepare for Marks & Spencer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Marks & Spencer. The most common topics and skills that interviewers at Marks & Spencer expect are Customer Service, Sales, Visual Merchandising, Retail Sales and Store Management.
What are the top questions asked in Marks & Spencer interview?

Some of the top questions asked at the Marks & Spencer interview -

  1. How you will manage an arrogant customer after shopping a product from your sto...read more
  2. Introduction, what is a reatil & what is a servi...read more
  3. When to be starting joining process will be good for y...read more
What are the most common questions asked in Marks & Spencer HR round?

The most common HR questions asked in Marks & Spencer interview are -

  1. What are your strengths and weakness...read more
  2. What are your salary expectatio...read more
  3. Where do you see yourself in 5 yea...read more
How long is the Marks & Spencer interview process?

The duration of Marks & Spencer interview process can vary, but typically it takes about less than 2 weeks to complete.

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Overall Interview Experience Rating

4.4/5

based on 44 interview experiences

Difficulty level

Easy 9%
Moderate 91%

Duration

Less than 2 weeks 95%
4-6 weeks 5%
View more

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Marks & Spencer Reviews and Ratings

based on 813 reviews

4.0/5

Rating in categories

3.9

Skill development

4.0

Work-life balance

3.8

Salary

4.2

Job security

3.9

Company culture

3.5

Promotions

3.8

Work satisfaction

Explore 813 Reviews and Ratings
Customer Service Assistant (Retail)

Mumbai

0-4 Yrs

₹ 1.5-3 LPA

Assistant Procurement Manager

Gurgaon / Gurugram

4-6 Yrs

Not Disclosed

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