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Microsense Help Desk Engineer Interview Questions and Answers

Updated 22 Jul 2025

5 Interview questions

A Help Desk Engineer was asked 10mo ago
Q. What is a router?
Ans. 

A router is a networking device that forwards data packets between computer networks.

  • Routes data packets between different networks

  • Uses IP addresses to determine where to send data

  • Acts as a gateway for devices to connect to the internet

A Help Desk Engineer was asked 10mo ago
Q. What is the RJ45 color code?
Ans. 

RJ45 colour combination refers to the standard color coding used for Ethernet cables.

  • The standard color coding for RJ45 connectors is: white/orange, orange, white/green, blue, white/blue, green, white/brown, brown.

  • This color combination is used to ensure consistency and proper connection of Ethernet cables.

  • For example, a typical RJ45 connector will have the white/orange wire connected to pin 1, the orange wire con...

Help Desk Engineer Interview Questions Asked at Other Companies

Q1. What is the troubleshooting process?
asked in Microsense
Q2. What is the RJ45 color code?
Q3. How do you configure Outlook?
Q4. What are your salary expectations?
Q5. What is a domain in networking?
A Help Desk Engineer was asked 10mo ago
Q. What is an IP address?
Ans. 

An IP address is a unique numerical label assigned to each device connected to a computer network.

  • IP addresses are used to identify and locate devices on a network.

  • There are two types of IP addresses: IPv4 (e.g. 192.168.1.1) and IPv6 (e.g. 2001:0db8:85a3:0000:0000:8a2e:0370:7334).

  • IP addresses can be static (manually assigned) or dynamic (assigned by a DHCP server).

A Help Desk Engineer was asked 11mo ago
Q. How would you describe your communication skills?
Ans. 

Effective communication is crucial for a Help Desk Engineer to resolve issues and assist users efficiently.

  • Active Listening: I always ensure to listen carefully to users' issues before responding, which helps in understanding their needs better.

  • Clear Instructions: When guiding users through troubleshooting steps, I use simple language and avoid technical jargon to ensure clarity.

  • Empathy: I acknowledge users' frust...

A Help Desk Engineer was asked
Q. Configuration of network
Ans. 

Configuration of network involves setting up and managing network devices and services.

  • Setting up IP addresses for devices

  • Configuring routers and switches

  • Implementing firewalls and security protocols

  • Managing network traffic and bandwidth

  • Troubleshooting network issues

Microsense Help Desk Engineer Interview Experiences

6 interviews found

Interview experience
5
Excellent
Difficulty level
Easy
Process Duration
-
Result
Selected Selected
Round 1 - Technical 

(2 Questions)

  • Q1. Computer networks
  • Q2. Communication skills
  • Ans. 

    Effective communication is crucial for a Help Desk Engineer to resolve issues and assist users efficiently.

    • Active Listening: I always ensure to listen carefully to users' issues before responding, which helps in understanding their needs better.

    • Clear Instructions: When guiding users through troubleshooting steps, I use simple language and avoid technical jargon to ensure clarity.

    • Empathy: I acknowledge users' frustratio...

  • Answered by AI
Be interview-ready. Browse the most asked HR questions.
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Interview experience
4
Good
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Company Website and was interviewed in Oct 2023. There were 2 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Properly align and format text in your resume. A recruiter will have to spend more time reading poorly aligned text, leading to high chances of rejection.
View all tips
Round 2 - Technical 

(5 Questions)

  • Q1. Network issue, and troubleshooting
  • Q2. Switch Configuration and vlan configuration
  • Q3. Troubleshooting network
  • Q4. Configuration of network
  • Ans. 

    Configuration of network involves setting up and managing network devices and services.

    • Setting up IP addresses for devices

    • Configuring routers and switches

    • Implementing firewalls and security protocols

    • Managing network traffic and bandwidth

    • Troubleshooting network issues

  • Answered by AI
  • Q5. Desktop troubleshooting

Interview Preparation Tips

Interview preparation tips for other job seekers - Keep technical knowledge

Skills evaluated in this interview

Are these interview questions helpful?
Interview experience
3
Average
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before Jul 2024, where I was asked the following questions.

  • Q1. LAN kya hota hai
  • Ans. 

    A Local Area Network (LAN) connects computers and devices within a limited area, enabling communication and resource sharing.

    • Typically covers a small geographic area, like a home, office, or campus.

    • Uses Ethernet or Wi-Fi technologies for connectivity.

    • Allows devices to share resources such as printers and files.

    • Example: A home network connecting computers, smartphones, and smart TVs.

    • LANs can be wired (using cables) or w...

  • Answered by AI
  • Q2. Vlan kya hota hai or uska kya use hota hai
  • Ans. 

    A VLAN (Virtual Local Area Network) segments a physical network into multiple logical networks for improved management and security.

    • Improves network performance by reducing broadcast traffic.

    • Enhances security by isolating sensitive data (e.g., finance department).

    • Facilitates easier network management and configuration changes.

    • Allows for better resource allocation and prioritization (e.g., VoIP traffic).

    • Enables the crea...

  • Answered by AI
  • Q3. MAC Address kya hota hai
  • Ans. 

    A MAC address is a unique identifier assigned to network interfaces for communication on a network.

    • MAC stands for Media Access Control.

    • It is a 48-bit address usually represented in hexadecimal format, e.g., 00:1A:2B:3C:4D:5E.

    • MAC addresses are used in Ethernet and Wi-Fi networks to identify devices.

    • They are hardcoded into network interface cards (NICs) by manufacturers.

    • MAC addresses operate at the Data Link Layer (Layer...

  • Answered by AI
Interview experience
4
Good
Difficulty level
Easy
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Oct 2023. There was 1 interview round.

Round 1 - One-on-one 

(3 Questions)

  • Q1. What is ip address
  • Q2. What is a router
  • Q3. What is rj45 colour combination

Interview Preparation Tips

Interview preparation tips for other job seekers - Not recommended .Only for freshers who want to enter in industry. Without any knowledge and experience.

Skills evaluated in this interview

I applied via Campus Placement

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - One-on-one 

(1 Question)

  • Q1. Network And Hardware question.
Round 3 - Technical 

(1 Question)

  • Q1. Hardware and Network
Round 4 - HR 

(1 Question)

  • Q1. Basic question which is written on your resume HR will ask.

Interview Preparation Tips

Interview preparation tips for other job seekers - Very basic and tricky question will ask HR round and Technical round
Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I appeared for an interview before May 2024, where I was asked the following questions.

  • Q1. Can you tell me about yourself?
  • Q2. What network support skills do you possess, and how do you effectively communicate with guests?
  • Ans. 

    I possess strong network troubleshooting skills and excel in clear communication with guests to resolve their issues effectively.

    • Proficient in diagnosing network connectivity issues using tools like ping and traceroute.

    • Experience in configuring routers and switches to optimize network performance.

    • Ability to explain technical concepts in simple terms to non-technical guests, ensuring they understand the solutions.

    • Utiliz...

  • Answered by AI

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When HR’s Chinese English made me drop the interview!
So, I talked to the HR yesterday about the interview. I asked Please send me the location But their English… bro I was shocked! It was like talking to someone jisne english nahi kuch ar hi seekh liya ho, if the HR’s English is this I can only imagine the rest of the company I decided to drop the interview with this chinese english😶‍🌫️
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Interview questions from similar companies

Interview experience
5
Excellent
Difficulty level
Moderate
Process Duration
Less than 2 weeks
Result
Selected Selected

I applied via Naukri.com and was interviewed before Jun 2022. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Technical 

(4 Questions)

  • Q1. Details about your working projects and technology
  • Q2. Routing and switching realted scenario Q&A
  • Q3. BGP attributes,States and loop mechanism
  • Q4. What exactly do you mean by a route reflector in the context of Border Gateway Protocol? Why is it necessary?
  • Ans. 

    A route reflector in BGP is a device that helps reduce the number of BGP peerings required in a network by reflecting routes to other routers.

    • Route reflectors help reduce the number of BGP peerings required in a network by allowing a router to reflect routes to other routers without the need for a full mesh of peerings.

    • They are necessary in large networks with many routers to reduce the complexity and resource usage of...

  • Answered by AI
Round 3 - HR 

(1 Question)

  • Q1. Based upon profile which you got selected

Interview Preparation Tips

Topics to prepare for CBTS TECHNOLOGY SOLUTIONS INDIA LLP Network Engineer interview:
  • Routing Protocols
  • BGP
  • OSPF
  • SD-wan
Interview preparation tips for other job seekers - Be confident and strong about working projects

Most of questions raised based on resume which you update known technology

Skills evaluated in this interview

Interview experience
4
Good
Difficulty level
Moderate
Process Duration
-
Result
-

I applied via Naukri.com and was interviewed in Jan 2024. There were 2 interview rounds.

Round 1 - One-on-one 

(1 Question)

  • Q1. Tell me about yourself Asked me questions based on the projects that I did and about my internships What is the difference between a switch and a router
Round 2 - Technical 

(1 Question)

  • Q1. Technical questions based on communication networks and firewall What is dns, http, https,...

I appeared for an interview before Sep 2020.

Round 1 - Coding Test 

(1 Question)

Round duration - 135 minutes
Round difficulty - Medium

The test window was open from 2:00 p.m. to 05:30 PM IST on 28th of August 2020.We were also given a chance to take a practice test to know about working of the platform .It was a Proctored Assessment .The test platform was HackerEarth and there were around 28 MCQs, 1 programming question, and 2 SQL queries. MCQs majorly focused on OS, DBMS, C++, OOPS concepts.

  • Q1. 

    Find All Pairs Adding Up to Target

    Given an array of integers ARR of length N and an integer Target, your task is to return all pairs of elements such that they add up to the Target.

    Input:

    The first line ...
  • Ans. 

    Find all pairs of elements in an array that add up to a given target.

    • Iterate through the array and use a hashmap to store the difference between the target and current element.

    • Check if the current element exists in the hashmap, if so, print the pair.

    • If no pair is found, print (-1, -1).

  • Answered by AI
Round 2 - Video Call 

(2 Questions)

Round duration - 50 minutes
Round difficulty - Medium

It was basically a technical interview. It was conducted around 11:00 a.m. on 31st august 2020. There was only 1 person who was interviewing me though I expected a panel. It started off by the question regarding our college and infrastructure of it and what do I like the most about it etc. Later continued by few technical subjective questions and a code along with a basic query. Technical questions regarding data structures like linked list, Array List , HashMap were asked along with concepts like backtracking were also covered. More about technologies related to projects that I have done were asked which is machine learning. the ratings i earned in online judges were also asked about.

  • Q1. 

    Sudoku Solver

    Given a 9x9 Sudoku board, your task is to fill the empty slots and return the completed Sudoku solution.

    A Sudoku is a grid composed of nine 3x3 smaller grids. The challenge is to fill in the...

  • Ans. 

    Implement a Sudoku solver to fill empty slots in a 9x9 grid with numbers 1-9 satisfying constraints.

    • Create a recursive function to solve the Sudoku puzzle by trying out different numbers in empty slots.

    • Use backtracking to backtrack and try a different number if a conflict is encountered.

    • Ensure each number appears only once per row, column, and 3x3 grid.

    • Return the completed Sudoku grid as the output.

  • Answered by AI
  • Q2. 

    Cycle Detection in a Singly Linked List

    Determine if a given singly linked list of integers forms a cycle or not.

    A cycle in a linked list occurs when a node's next points back to a previous node in the ...

  • Ans. 

    Detect if a singly linked list forms a cycle by checking if a node's next points back to a previous node.

    • Traverse the linked list using two pointers, one moving one step at a time and the other moving two steps at a time.

    • If the two pointers meet at any point, it indicates the presence of a cycle in the linked list.

    • If one of the pointers reaches the end of the list (null), it means there is no cycle in the linked list.

  • Answered by AI
Round 3 - Video Call 

Round duration - 40 minutes
Round difficulty - Medium

It is more of a Managerial round. This was not confined to any topic or a subject .It took place around 4:15 p.m. on 31st of August ,2020. 
 

Interview Preparation Tips

Professional and academic backgroundI completed Computer Science Engineering from B V Raju Institute of Technology. I applied for the job as Software Engineer in HyderabadEligibility criteriaAbove 9 CGPA, female candidates only.Providence Global Center LLP interview preparation:Topics to prepare for the interview - Programming Languages: C,C++,Core JAVA, python(Beginner),Operating Systems, Data Structures and Algorithms , OOPs concepts, Dynamic programming, DBMS(queries), Computer Networks, Software development Methodologies.Time required to prepare for the interview - 4 MonthsInterview preparation tips for other job seekers

Tip 1 : Try to get good grip on basics , never jump into advanced concepts unless you are clear with the basic subject.
Tip 2 : Always have every main concept that is included in your core curriculum ( for a cs student) covered, make sure you 
have idea about it and where you can apply it.
Tip 3 : Try to work on and know more about trending or booming technologies.
Tip 4 : Have short term goals when it comes to coding. Consider a topic for once ( like strings , pointers , dp etc.) and try to 
cover maximum variety of problems possible in a reasonable period of time.
Tip 5 : Try to search for tricky pseudo codes online and guess the outputs.
Tip 6 : Give mock interviews before hand and also gather information about the company you have applied to.

Application resume tips for other job seekers

Tip 1 : Do include only known and worked on concepts in your resume .Do not bluff or exaggerate.
Tip 2 : Our resume needs to show that we are flexible and have not just worked on a single domain. So try to do and add 
at least 2 projects to your resume that too of different domains.
Tip 3 : Resume needs to look professional do not include a lot of personal details.
Tip 4 : Career Objective is something that is unique and written on your own and not copied from any website or peers 
resume.
Tip 5 : A single page or 1 and a half page of resume would do good. Include certifications of any forefront technologies if possible

Final outcome of the interviewSelected

Skills evaluated in this interview

Interview experience
3
Average
Difficulty level
Moderate
Process Duration
2-4 weeks
Result
Selected Selected

I applied via Referral and was interviewed before Jun 2023. There were 3 interview rounds.

Round 1 - Coding Test 

Coding test are just basic Array and linkedList question

Round 2 - Technical 

(3 Questions)

  • Q1. Explain 4 pillar of oops
  • Q2. Internal working of Hashmap
  • Q3. Crud operation implementation
Round 3 - HR 

(1 Question)

  • Q1. Why are you chaning the organisation?

Interview Preparation Tips

Interview preparation tips for other job seekers - Medium level

Skills evaluated in this interview

Microsense Interview FAQs

How many rounds are there in Microsense Help Desk Engineer interview?
Microsense interview process usually has 2 rounds. The most common rounds in the Microsense interview process are Technical, Resume Shortlist and One-on-one Round.
How to prepare for Microsense Help Desk Engineer interview?
Go through your CV in detail and study all the technologies mentioned in your CV. Prepare at least two technologies or languages in depth if you are appearing for a technical interview at Microsense. The most common topics and skills that interviewers at Microsense expect are Cisco Routers, Communication Skills, Network Administration, Application Software Support and Network Security.
What are the top questions asked in Microsense Help Desk Engineer interview?

Some of the top questions asked at the Microsense Help Desk Engineer interview -

  1. What is rj45 colour combinat...read more
  2. Configuration of netw...read more
  3. What is a rou...read more

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Overall Interview Experience Rating

4.2/5

based on 5 interview experiences

Difficulty level

Easy 40%
Moderate 60%

Duration

Less than 2 weeks 75%
2-4 weeks 25%
View more
Microsense Help Desk Engineer Salary
based on 125 salaries
₹1.6 L/yr - ₹3.5 L/yr
8% less than the average Help Desk Engineer Salary in India
View more details

Microsense Help Desk Engineer Reviews and Ratings

based on 43 reviews

3.6/5

Rating in categories

3.2

Skill development

3.2

Work-life balance

3.2

Salary

3.4

Job security

3.2

Company culture

2.9

Promotions

3.3

Work satisfaction

Explore 43 Reviews and Ratings
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