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Nityo Infotech Service Desk Engineer Interview Questions and Answers

Updated 7 Apr 2025

Nityo Infotech Service Desk Engineer Interview Experiences

1 interview found

Interview experience
4
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Process Duration
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  • Q1. What is service request
  • Ans. 

    A service request is a formal request for assistance or information regarding IT services.

    • Typically submitted by users to IT support teams.

    • Examples include password resets, software installations, or access requests.

    • Service requests are often tracked through a ticketing system.

    • They differ from incidents, which are unplanned interruptions to services.

  • Answered by AI
  • Q2. What is incident
  • Ans. 

    An incident is an unplanned interruption or reduction in quality of an IT service.

    • Incidents can include hardware failures, software bugs, or network outages.

    • Example: A user cannot access their email due to a server issue.

    • Incidents require timely resolution to minimize impact on business operations.

    • They are typically logged and tracked in an IT service management system.

  • Answered by AI
  • Q3. What is SLA
  • Ans. 

    SLA, or Service Level Agreement, is a contract defining expected service standards between a service provider and a client.

    • Defines specific metrics like response time and resolution time.

    • Example: An SLA may state that critical issues must be resolved within 4 hours.

    • Helps in setting clear expectations for both service providers and clients.

    • Can include penalties for not meeting agreed-upon service levels.

    • Example: A servi...

  • Answered by AI
  • Q4. What is ticketing tool
  • Ans. 

    A ticketing tool is software that helps manage and track service requests and incidents in IT support environments.

    • Facilitates communication between users and support teams.

    • Tracks the status of issues from creation to resolution.

    • Examples include Jira Service Desk, Zendesk, and ServiceNow.

    • Enables prioritization and categorization of tickets for efficient handling.

    • Provides reporting and analytics to improve service deliv...

  • Answered by AI

Top trending discussions

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Interview Hub
2w (edited)
a team lead
Why are women still asked such personal questions in interview?
I recently went for an interview… and honestly, m still trying to process what just happened. Instead of being asked about my skills, experience, or how I could add value to the company… the questions took a totally unexpected turn. The interviewer started asking things like When are you getting married? Are you engaged? And m sure, if I had said I was married, the next question would’ve been How long have you been married? What does my personal life have to do with the job m applying for? This is where I felt the gender discrimination hit hard. These types of questions are so casually thrown at women during interviews but are they ever asked to men? No one asks male candidates if they’re planning a wedding or how old their kids are. So why is it okay to ask women? Can we please stop normalising this kind of behaviour in interviews? Our careers shouldn’t be judged by our relationship status. Period.
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Interview questions from similar companies

I appeared for an interview in Sep 2016.

Interview Questionnaire 

4 Questions

  • Q1. Basic coding questions
  • Q2. Concepts of c++ and oops
  • Q3. About family and my extra curricular in college
  • Q4. Qualities of a leader

Interview Preparation Tips

Round: Test
Duration: 3 hours

Skills: Confidence, Coding Skills
College Name: NIT Kurukshetra

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Q5. What is incident and what is service request.

I appeared for an interview in Sep 2017.

Interview Questionnaire 

4 Questions

  • Q1. Technical interview take by client technical person actually they are hiring for another client so they took total 3 technical round and final will HR round
  • Q2. Asking about life cycle of Dot net mvc contols entity frame work and SQL queries
  • Q3. Problem based on oops and SQL queries outputs
  • Q4. Basic questions about my self ,salary discussion basic formalities form I have to fill up

Interview Preparation Tips

Round: Test
Experience: There were around 15 objective question that includes mvc, c#.net and SQL server. It was very simple question like different types of filters,Acton results in mvc. Basic oops concept and dot net web page regarding

Round: Resume Shortlist
Experience: After completing test round another was technical round discussed maily for mvc and SQL server questions. Around 30 mint discussion. After qualify this round another round will start from client technical staff.

General Tips: It was for 2-3 year experience person very simple to crack but focus on you which profile you are looking for study interview questions from net
Skills: Dot net mve oops concept jQuery and SQL server

I applied via Approached by Company and was interviewed before Jul 2021. There were 2 interview rounds.

Round 1 - Aptitude Test 

Basic programming questions

Round 2 - HR 

(1 Question)

  • Q1. Salary and self intro discussion

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare basic interview questions and self intro

I appeared for an interview before Aug 2020.

Interview Questionnaire 

1 Question

  • Q1. Is this good insurance policy for employees?
  • Ans. 

    It depends on the specifics of the policy.

    • What is the coverage amount?

    • What is the deductible?

    • Are pre-existing conditions covered?

    • What is the cost to employees?

    • What is the network of providers?

    • What is the policy on maternity leave?

    • Is there a wellness program?

  • Answered by AI

Interview Preparation Tips

Interview preparation tips for other job seekers - One person like HR will focus for all claims.

I applied via Approached by Company and was interviewed before Sep 2021. There was 1 interview round.

Round 1 - Technical 

(1 Question)

  • Q1. Basics of servicenow Client side server side code Workflows

Interview Preparation Tips

Interview preparation tips for other job seekers - The questions will test your servicenow basics as well as your coding skills.
Most of the questions will be scenario based which will test your concepts.

Nityo Infotech HR Interview Questions

4 questions and answers

Q. Why are you looking for a job in this field?
Q. What do you know about recruiting?
Q. What was your college life experience like?

I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.

Round 1 - Resume Shortlist 
Pro Tip by AmbitionBox:
Keep your resume crisp and to the point. A recruiter looks at your resume for an average of 6 seconds, make sure to leave the best impression.
View all tips
Round 2 - Coding Test 

They will ask you simple programs to check your logical abilities.

Round 3 - HR 

(2 Questions)

  • Q1. Normal Salary discussion round
  • Q2. Questions about family and location

Interview Preparation Tips

Interview preparation tips for other job seekers - Prepare well whatever you have mentioned in your resume and be confident about it.
Are these interview questions helpful?

I applied via Referral and was interviewed in Apr 2020. There were 5 interview rounds.

Interview Questionnaire 

7 Questions

  • Q1. Oops methodology
  • Q2. Design patterns
  • Q3. Programming languages
  • Q4. Front end language especially latest framework like react and redux
  • Q5. Database design with normalization process
  • Ans. 

    Normalization is a process of organizing data in a database to reduce redundancy and improve data integrity.

    • Normalization involves breaking down a table into smaller tables and establishing relationships between them.

    • There are different levels of normalization, with each level having specific rules to follow.

    • Normalization helps to prevent data inconsistencies and anomalies.

    • Examples of normalization include converting r...

  • Answered by AI
  • Q6. And flow of the system
  • Q7. Dot net core the going technology

Interview Preparation Tips

Interview preparation tips for other job seekers - No advice the process was carried out with all the department which is good for employment opportunities

Skills evaluated in this interview

Interview Questionnaire 

3 Questions

  • Q1. Java 8 feature, stream api, functional interface, default methos
  • Q2. Collection framework, array list vs linked list, map, set
  • Q3. Spring security

Interview Questionnaire 

5 Questions

  • Q1. Cte vs temp table
  • Ans. 

    CTE and temp tables are used to store intermediate results in SQL queries.

    • CTE stands for Common Table Expression and is defined within a query.

    • Temp tables are created in the tempdb database and can be accessed across sessions.

    • CTEs are generally faster and more readable than temp tables.

    • Temp tables are useful for complex queries with multiple steps or when data needs to be manipulated.

    • CTEs are useful for recursive queri...

  • Answered by AI
  • Q2. Parameter sniffing
  • Q3. Asynchronous programming in .net
  • Ans. 

    Asynchronous programming in .NET allows for non-blocking execution of code, improving performance and responsiveness.

    • Async and Await keywords used to implement asynchronous programming

    • Allows for parallel execution of multiple tasks

    • Improves performance and responsiveness of applications

    • Examples include web applications, file I/O operations, and database queries

  • Answered by AI
  • Q4. Threading in .net
  • Ans. 

    Threading in .NET allows for concurrent execution of code, improving performance and responsiveness.

    • Threading allows for multiple threads of execution to run concurrently

    • Thread class is used to create and manage threads

    • Thread synchronization is important to prevent race conditions and deadlocks

    • Async/await is a newer approach to concurrency in .NET

    • TPL (Task Parallel Library) provides higher-level abstractions for concur...

  • Answered by AI
  • Q5. Performance tuning of SQL stored procedure
  • Ans. 

    Performance tuning of SQL stored procedure involves optimizing query execution time and reducing resource usage.

    • Identify and optimize the most resource-intensive queries

    • Use appropriate indexing and partitioning techniques

    • Minimize network round trips and data transfers

    • Avoid using cursors and temporary tables

    • Use query hints and plan guides to influence query execution plan

    • Regularly monitor and analyze query performance u...

  • Answered by AI

Skills evaluated in this interview

Nityo Infotech Interview FAQs

What are the top questions asked in Nityo Infotech Service Desk Engineer interview?

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Overall Interview Experience Rating

4/5

based on 1 interview experience

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Nityo Infotech Service Desk Engineer Salary
based on 22 salaries
₹1.8 L/yr - ₹3.3 L/yr
29% less than the average Service Desk Engineer Salary in India
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Nityo Infotech Service Desk Engineer Reviews and Ratings

based on 9 reviews

2.7/5

Rating in categories

2.1

Skill development

2.3

Work-life balance

2.0

Salary

2.5

Job security

1.9

Company culture

2.1

Promotions

2.0

Work satisfaction

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