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Infotech
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A service request is a formal request for assistance or information regarding IT services.
Typically submitted by users to IT support teams.
Examples include password resets, software installations, or access requests.
Service requests are often tracked through a ticketing system.
They differ from incidents, which are unplanned interruptions to services.
An incident is an unplanned interruption or reduction in quality of an IT service.
Incidents can include hardware failures, software bugs, or network outages.
Example: A user cannot access their email due to a server issue.
Incidents require timely resolution to minimize impact on business operations.
They are typically logged and tracked in an IT service management system.
SLA, or Service Level Agreement, is a contract defining expected service standards between a service provider and a client.
Defines specific metrics like response time and resolution time.
Example: An SLA may state that critical issues must be resolved within 4 hours.
Helps in setting clear expectations for both service providers and clients.
Can include penalties for not meeting agreed-upon service levels.
Example: A servi...
A ticketing tool is software that helps manage and track service requests and incidents in IT support environments.
Facilitates communication between users and support teams.
Tracks the status of issues from creation to resolution.
Examples include Jira Service Desk, Zendesk, and ServiceNow.
Enables prioritization and categorization of tickets for efficient handling.
Provides reporting and analytics to improve service deliv...
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I appeared for an interview in Sep 2016.
I appeared for an interview in Sep 2017.
posted on 15 Jul 2022
I applied via Approached by Company and was interviewed before Jul 2021. There were 2 interview rounds.
Basic programming questions
I appeared for an interview before Aug 2020.
It depends on the specifics of the policy.
What is the coverage amount?
What is the deductible?
Are pre-existing conditions covered?
What is the cost to employees?
What is the network of providers?
What is the policy on maternity leave?
Is there a wellness program?
I applied via Approached by Company and was interviewed before Sep 2021. There was 1 interview round.
I applied via Recruitment Consulltant and was interviewed before Oct 2021. There were 3 interview rounds.
They will ask you simple programs to check your logical abilities.
I applied via Referral and was interviewed in Apr 2020. There were 5 interview rounds.
Normalization is a process of organizing data in a database to reduce redundancy and improve data integrity.
Normalization involves breaking down a table into smaller tables and establishing relationships between them.
There are different levels of normalization, with each level having specific rules to follow.
Normalization helps to prevent data inconsistencies and anomalies.
Examples of normalization include converting r...
CTE and temp tables are used to store intermediate results in SQL queries.
CTE stands for Common Table Expression and is defined within a query.
Temp tables are created in the tempdb database and can be accessed across sessions.
CTEs are generally faster and more readable than temp tables.
Temp tables are useful for complex queries with multiple steps or when data needs to be manipulated.
CTEs are useful for recursive queri...
Asynchronous programming in .NET allows for non-blocking execution of code, improving performance and responsiveness.
Async and Await keywords used to implement asynchronous programming
Allows for parallel execution of multiple tasks
Improves performance and responsiveness of applications
Examples include web applications, file I/O operations, and database queries
Threading in .NET allows for concurrent execution of code, improving performance and responsiveness.
Threading allows for multiple threads of execution to run concurrently
Thread class is used to create and manage threads
Thread synchronization is important to prevent race conditions and deadlocks
Async/await is a newer approach to concurrency in .NET
TPL (Task Parallel Library) provides higher-level abstractions for concur...
Performance tuning of SQL stored procedure involves optimizing query execution time and reducing resource usage.
Identify and optimize the most resource-intensive queries
Use appropriate indexing and partitioning techniques
Minimize network round trips and data transfers
Avoid using cursors and temporary tables
Use query hints and plan guides to influence query execution plan
Regularly monitor and analyze query performance u...
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