Oberoi Group of Hotels Front Office Associate Interview Questions and Answers

Q1. Why you have chosen Hotel industry ? As I have commerce background
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Q2. How would you identify the guest at airport?
Ans. 
Guests can be identified at the airport by looking for their name on a sign, checking their identification documents, or contacting them via phone or email.
• Look for the guest's name on a sign or placard

• Check the guest's identification documents such as passport or driver's license

• Contact the guest via phone or email to confirm their identity
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Q1. What is your current job
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Q1. Where do you see yourself in 5 years?
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Q2. Why are you looking for a change?
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Q3. What are your salary expectations?
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Q4. What is your family background?
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Q5. Share details of your previous job.
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Q6. Why should we hire you?
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Q7. What are your strengths and weaknesses?
Ans. 
I excel in communication and adaptability, but I sometimes struggle with time management under pressure.
• Strength: Excellent communication skills - I effectively resolve guest issues, ensuring satisfaction.

• Strength: Adaptability - I quickly adjust to changing situations, like handling unexpected guest requests.

• Weakness: Time management - I occasionally find it challenging to prioritize tasks during peak hours.

• Example of...read more
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Q8. Tell me about yourself.
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Q1. French classical menu What is whisky? What is beer made of? What is sparkling wine? Name of the red wine grapes and white wine grapes? Difference between liquor and liqueur ? What is grilled sandwich? Name...read more
Ans. 
A series of questions related to food and beverages.
• Whisky is a distilled alcoholic beverage made from fermented grain mash.

• Beer is made from water, malted barley, hops, and yeast.

• Sparkling wine is a wine with significant levels of carbon dioxide in it, making it fizzy.

• Red wine grapes include Cabernet Sauvignon, Merlot, and Pinot Noir. White wine grapes include Chardonnay, Sauvignon Blanc, and Riesling.

• Liquor is a dist...read more
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Just normal GD session.

Q1. Simple conversation.
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Q1. With F&B manager.
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Q1. With HR director.
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Q1. Tell me about yourself ??
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Q2. What's your greatest strength??
Ans. 
My greatest strength is my exceptional organizational skills, which help me manage tasks efficiently and support team productivity.
• I prioritize tasks effectively, ensuring deadlines are met without compromising quality.

• For example, in my previous role, I implemented a new filing system that reduced retrieval time by 30%.

• I am adept at using various office software, which allows me to streamline processes and improve com...read more
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Q3. What's your greatest weakness??
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Q4. What your future goals??
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Q5. How you are helpful for our company??
Ans. 
I can enhance your operations through strong organizational skills, effective communication, and a proactive approach to problem-solving.
• Strong organizational skills: I can streamline office processes, ensuring efficient scheduling and management of appointments.

• Effective communication: I excel in both verbal and written communication, which helps in maintaining clear interactions with patients and staff.

• Proactive prob...read more
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Q6. How will you manage a difficult situation??
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Q7. What makes you to work with our company??
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Group discussion on women empowerment

What will you do if you're a fresher and you secretary manager asking you to do something against the company?