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I will provide additional training, support, and guidance to help the underperforming agent improve their skills and performance.
Offer one-on-one coaching sessions to identify areas of improvement
Provide additional resources and tools to help the agent succeed
Set clear goals and expectations for improvement
Monitor progress and provide regular feedback
Encourage open communication and address any concerns or challenges t...
I want to become a team lead to mentor and guide my team towards success.
Opportunity to mentor and guide team members
Desire to lead and inspire others
Ability to make strategic decisions for team success
I applied via Walk-in and was interviewed in Feb 2022. There was 1 interview round.
The number of FOS hired in 7 days depends on recruitment strategies, team size, and candidate availability.
Assess current team capacity and workload to determine hiring needs.
Utilize multiple recruitment channels (job boards, social media) to attract candidates.
Streamline the interview process to reduce time-to-hire; for example, conduct group interviews.
Leverage employee referrals to tap into existing networks for qui...
I appeared for an interview before May 2024, where I was asked the following questions.
Discussing last CTC salary helps gauge expectations and market alignment for the Team Lead role.
CTC stands for Cost to Company, which includes all benefits and allowances.
For example, if my last CTC was $80,000, it included base salary, bonuses, and health benefits.
It's important to consider the entire compensation package, not just the base salary.
I believe in transparency regarding salary discussions to ensure mutual...
I applied via Naukri.com and was interviewed in Aug 2022. There were 3 interview rounds.
Excel tests formulas of countifs sumifs
I appeared for an interview before Mar 2024.
I applied via Walk-in and was interviewed in Mar 2022. There was 1 interview round.
posted on 12 May 2025
I appeared for an interview before May 2024, where I was asked the following questions.
Managing call volume with reduced staff requires strategic prioritization, effective communication, and leveraging technology.
Prioritize Calls: Implement a triage system to categorize calls based on urgency, ensuring critical issues are addressed first.
Utilize Technology: Use call routing software to direct calls to the most qualified staff member available, improving efficiency.
Enhance Self-Service Options: Develop an...
Managing cross-functional processes involves collaboration, clear communication, and aligning goals across different teams.
Establish Clear Objectives: Define common goals for the cross-functional team to ensure everyone is aligned and understands the purpose of collaboration.
Regular Communication: Schedule regular check-ins and updates to facilitate open dialogue among team members from different functions, ensuring tr...
I am quite comfortable with migration processes, having led several successful migrations across various platforms and technologies.
Experience with Cloud Migrations: I successfully led a migration from on-premises infrastructure to AWS, ensuring minimal downtime and data integrity.
Database Migration: I managed a project that involved migrating a legacy SQL database to a modern NoSQL solution, optimizing performance and...
If a promotion is not received in 2-4 years, assess performance, seek feedback, and explore growth opportunities.
Self-Assessment: Reflect on your contributions and performance. For example, identify key projects where you added value.
Seek Feedback: Have open discussions with your manager about your performance and areas for improvement. This can provide clarity on expectations.
Set New Goals: Establish clear, measurable...
To manage job monotony, I focus on continuous learning, team engagement, and process improvement to keep the work dynamic.
Continuous Learning: I dedicate time each week to learn new skills or tools relevant to our projects, such as attending webinars or online courses.
Team Engagement: I organize regular team-building activities or brainstorming sessions to foster collaboration and keep the team motivated.
Process Improv...
Golden rules of accounts include debit the receiver, credit the giver, and debit what comes in, credit what goes out. Types of interest include simple and compound interest.
Golden rules of accounts are basic principles of accounting that guide the recording of financial transactions.
Debit the receiver means that when a business receives something, it records it as a debit entry.
Credit the giver means that when a busine...
Golden rules of accounts are basic principles that guide the preparation and presentation of financial statements.
Maintain accuracy and completeness of financial records
Ensure consistency in accounting policies and methods
Separate personal and business transactions
Record all transactions in a timely manner
Maintain proper documentation and records
Ensure compliance with accounting standards and regulations
I applied via Approached by Company and was interviewed before Dec 2023. There was 1 interview round.
A basic aptitude test that focuses on pattern recognition, arithmetic calculations and English
based on 1 interview experience
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