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Revolut Customer Support Executive Interview Questions and Answers
Revolut Customer Support Executive Interview Experiences
4 interviews found
Anonymous
I applied via Company Website and was interviewed in Jun 2024. There was 1 interview round.
(2 Questions)
- Q1. Why revolut and why you have applied for this role
- Q2. Future plans after coming here
Interview Preparation Tips
Selected
I applied via Company Website and was interviewed in Jan 2024. There were 2 interview rounds.
It was an online written test
(2 Questions)
- Q1. Why do you want to switch your job ?
- Q2. Which KPI according to you is the most important?
- Ans.
Customer satisfaction is the most important KPI for a Customer Support Executive.
Customer satisfaction directly reflects the quality of service provided
High customer satisfaction leads to customer loyalty and retention
Measuring customer satisfaction helps in identifying areas for improvement
Examples: Net Promoter Score (NPS), Customer Satisfaction Score (CSAT)
Pankaj Kumar Bissoi
(1 Question)
- Q1. Have you ever dealt with a difficult situation
(1 Question)
- Q1. Salary and compensation round
I applied via Referral and was interviewed in Aug 2023. There were 4 interview rounds.
Challenging, made me think.
(1 Question)
- Q1. HR round was quite satisfactory
It was illogical to judge someone regarding the product knowledge without having any prior training.
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Neha Kouser
I applied via Naukri.com and was interviewed before Jan 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Tell me about your self
Interview Preparation Tips
I applied via Referral and was interviewed in Jun 2021. There were 4 interview rounds.
Interview Questionnaire
1 Question
- Q1. Why did you leave your last job?
Interview Preparation Tips
Revolut HR Interview Questions
Rakesh Kumar
I applied via Naukri.com and was interviewed before Jan 2021. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. Where do you see yourself in 5 years
- Q2. Why left last company
Interview Preparation Tips
I applied via Recruitment Consulltant and was interviewed in Feb 2023. There were 3 interview rounds.
(3 Questions)
- Q1. Introduce my self my higher education
- Ans. My name is Gourav i am 22 years old i belong to a middle class family and i did my graduation in B.A programme from delhi University in year 2022..
- Q2. How will you solve the customer's problem ,
- Ans.
I will listen to the customer's problem, empathize with them, and provide a solution that meets their needs.
Listen actively to the customer's problem and ask clarifying questions
Empathize with the customer and acknowledge their frustration
Provide a solution that meets the customer's needs and preferences
Follow up with the customer to ensure their problem has been resolved
- Q3. I will listen to the customer very well and solve his problem as soon as possible according to the policy of my company.
He first asked me how was your last weekend and what activities did you do in that and asked how will you solve the customer's problem and how will you explain to them. Can you speak English well, you will have to talk to the customer in English and solve their problem.
Interview Preparation Tips
Selected
I applied via Walk-in and was interviewed before Jun 2023. There was 1 interview round.
(5 Questions)
- Q1. Tell me about your self ?
- Q2. Tell me about your last weekend ?
- Q3. Where do you see yourself in 5 years ?
- Q4. What do you know about online transaction ?
- Ans.
Online transactions refer to the process of electronically transferring money or making payments over the internet.
Online transactions involve the exchange of funds or information between a buyer and a seller through the internet.
They are commonly used for purchasing goods and services, paying bills, transferring money, and more.
Security measures such as encryption and authentication are crucial to protect sensitive in...
- Q5. What do you know about paytm?
Interview Preparation Tips
I applied via Company Website and was interviewed in Nov 2023. There was 1 interview round.
Basic email.typing.reading grammar
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Overall Interview Experience Rating
based on 7 interview experiences
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Revolut Customer Support Executive Reviews and Ratings
based on 2 reviews
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