Shilpa Machinery Technologies Store Executive Interview Questions and Answers

Customer service is the assistance and support provided to customers before, during, and after a purchase.

• Customer service involves addressing customer inquiries, resolving issues, and providing guidance.

• It includes maintaining a positive and helpful attitude towards customers.

• Examples of customer service activities include answering phone calls, responding to emails, and assisting customers in person.

• Good customer ser...read more

I assist customers by providing timely and accurate information, resolving issues efficiently, and ensuring their overall satisfaction.

• Providing prompt responses to customer inquiries

• Resolving customer issues effectively and efficiently

• Ensuring customer satisfaction through personalized service

• Offering solutions to meet customer needs and preferences

I will review the reason for denial and gather additional information to support the claim.

• Review the reason for denial

• Gather additional information to support the claim

• Consult with relevant parties such as medical professionals or legal experts

• Consider appealing the decision if appropriate

I have over five years of experience in sales, specializing in building client relationships and driving revenue growth.

• Developed and maintained relationships with key clients, resulting in a 30% increase in repeat business.

• Implemented a new CRM system that improved lead tracking and conversion rates by 25%.

• Conducted market research to identify new sales opportunities, leading to a successful launch of a new product li...read more

I have over five years of experience in management, focusing on team leadership and project execution.

• Led a team of 10 in a successful project that increased sales by 20%.

• Implemented a new training program that improved employee performance by 15%.

• Managed budgets exceeding $500,000, ensuring projects were completed on time and within budget.