Sonyo Management Consultants Talent Acquisition Trainee Interview Questions and Answers

Effectively handling customer calls requires empathy, active listening, and problem-solving skills to ensure customer satisfaction.

• Listen actively to the customer's concerns without interrupting.

• Empathize with the customer by acknowledging their feelings, e.g., 'I understand how frustrating this must be for you.'

• Ask clarifying questions to fully understand the issue, such as 'Can you provide more details about the prob...read more

I am committed to growing with the company and envision a long-term career here, contributing to its success and my professional development.

• I aim to build a career that lasts several years, ideally 5-10 years, as I grow in my role.

• I believe in loyalty and dedication, as seen in my previous job where I stayed for 6 years, contributing to key projects.

• I am looking for opportunities to advance within the company, which e...read more

JD stands for Job Description. Resume screening is the process of reviewing resumes to identify the most qualified candidates for a job.

• A job description outlines the duties, responsibilities, and qualifications required for a specific job.

• Resume screening involves reviewing resumes to identify candidates who meet the requirements listed in the job description.

• The screening process typically involves scanning resumes f...read more

I completed an internship in HR where I gained experience in recruitment and employee onboarding.

• Assisted in screening resumes and conducting initial phone interviews.

• Coordinated and scheduled interviews between candidates and hiring managers.

• Participated in job fairs and campus recruitment events.

• Assisted in drafting offer letters and conducting background checks.

• Learned about HRIS systems and helped with data entry a...read more