Thomson Digital Helpdesk Support Engineer Interview Questions and Answers

General Versant test (English verbal)

Q1. About SQL basic commands, DDL, DML, DCL,
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Q2. Joins, Subquerry, Like & = Operator
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Basic aptitude questions and one word answers for SQL

Basics of MySQL questions will be asked

Q1. Elastic laod balancer, VPC, IAM
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Q2. CICD, AWS Code build, Beanstalk
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Q1. Managerial round, Ansible, AWS interview questions.
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Q1. Asked about projects
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Q2. Basic Devops and some cloud qs
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Q1. AWS Services like Ec2, EBS, VPC, IAM.
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Q2. Devops tools like Codebuild, ECS, EKS, IAM, Terraform
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This was a written exam conducted offline, lasting approximately 60 minutes. It included basic technical questions as well as scenario-based points of view for question and answer evaluation.

Q1. Could you create a flowchart illustrating an e-commerce website from both the user side and the backend side?
Ans. 
Illustrating an e-commerce website flowchart from user and backend sides
• User side: Homepage -> Browse products -> Add to cart -> Checkout -> Payment -> Order confirmation

• Backend side: Receive order -> Process payment -> Update inventory -> Send confirmation email
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Q2. What is the difference between TCPand UDP?
Ans. 
TCP is a connection-oriented protocol that ensures data delivery, while UDP is a connectionless protocol that does not guarantee delivery.
• TCP is reliable and ensures data delivery by establishing a connection before sending data.

• UDP is faster but less reliable as it does not establish a connection before sending data.

• TCP is used for applications that require reliable data transmission, such as web browsing and email.

• UD...read more
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Q1. What aspects of the company culture are you most attracted to?
Ans. 
I am most attracted to the collaborative and innovative aspects of the company culture.
• Collaborative team environment where everyone's input is valued

• Emphasis on continuous learning and professional development

• Encouragement of creativity and innovation in problem-solving

• Supportive and inclusive workplace culture
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Q2. What do you dislike about your current role?
Ans. 
I dislike the lack of opportunities for growth and learning in my current role.
• Limited opportunities for career advancement

• Lack of challenging projects to work on

• Limited training and development programs

• Inadequate support from management for skill development
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Q1. Are you willing to relocate to Mumbai?
Ans. 
Yes, I am willing to relocate to Mumbai for the Technical Support Engineer position.
• I am open to new opportunities and experiences in different locations.

• I have researched about Mumbai and I am excited about the prospect of living and working there.

• I am prepared to make the necessary arrangements for relocation, including finding accommodation and settling in.

• I believe that relocating to Mumbai will enhance my career g...read more
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Q1. Prevous Year Questions were asked
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