TruBridge Healthcare Private Limited Accounts Receivable Analyst Interview Questions and Answers

The incentive plan is designed to motivate and reward employees for achieving specific performance goals.

• Incentive plans can include bonuses based on quarterly performance metrics.

• For example, achieving a 10% reduction in overdue accounts could trigger a bonus.

• Sales commissions may also be part of the incentive structure for accounts receivable.

• Regular reviews of the incentive plan ensure it aligns with company go...read more

Auth denial occurs when a payment authorization request is rejected, often due to insufficient funds or incorrect information.

• Auth denial can happen if the cardholder has exceeded their credit limit.

• Incorrect card details, such as an expired card or wrong CVV, can lead to denial.

• If the transaction is flagged for fraud, the authorization may be denied.

• For example, a customer trying to purchase a high-value item may...read more

Accounts receivable represents money owed to a company, while deferred revenue is money received for services not yet delivered.

• Accounts Receivable (AR) is an asset account that reflects money owed by customers for goods/services delivered.

• Deferred Revenue (DR) is a liability account that represents payments received in advance for services/products not yet provided.

• Example of AR: A company sells $1,000 worth of p...read more

Accounts receivable manages incoming payments, ensuring cash flow and financial stability for a business.

• Invoicing customers promptly to ensure timely payments.

• Monitoring outstanding invoices and following up on overdue accounts.

• Reconciling accounts to ensure accuracy in financial records.

• Analyzing customer payment patterns to identify potential risks.

• Collaborating with sales and customer service to resolve paymen...read more

Handling authorization denials requires understanding reasons, effective communication, and strategic follow-up.

• Identify the reason for denial: e.g., incorrect patient information.

• Communicate with the client to clarify issues: e.g., confirming insurance details.

• Gather necessary documentation to support the appeal: e.g., medical records.

• Follow up with the payer to ensure timely resolution: e.g., set reminders for c...read more

Effective communication is key in accounts receivable to resolve issues and ensure timely payments.

• Maintain a professional tone during calls to build rapport with clients.

• Prepare by reviewing account details before making calls to address specific issues.

• Use open-ended questions to encourage clients to share their concerns, e.g., 'Can you explain the reason for the delay in payment?'

• Follow up on previous conversat...read more