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WeWork India Management Call Centre Customer Service Representative Interview Questions and Answers
WeWork India Management Call Centre Customer Service Representative Interview Experiences
1 interview found
Call Centre Customer Service Representative Interview Questions & Answers
Anonymous
posted on 20 Sep 2023
I applied via Company Website and was interviewed in Aug 2023. There were 3 interview rounds.
I should learn more what company is doing and earn more knowledge with them and i should be the member of the company
(4 Questions)
- Q1. Is there any risrtictions while doing work?
- Ans.
Yes, there may be restrictions while doing work in a call centre customer service representative role.
Some common restrictions may include following a script provided by the company
Adhering to company policies and procedures
Maintaining confidentiality of customer information
Adhering to specific work schedules and break times
Avoiding personal phone calls or internet browsing during work hours
- Q2. If the worker has any health issues what will be the employee reaction?
- Ans.
The employee reaction to a worker's health issues should be supportive and accommodating.
The employee should show empathy and offer support to the worker
Discuss possible accommodations or adjustments to help the worker perform their duties
Respect the worker's privacy and confidentiality regarding their health issues
Encourage the worker to seek necessary medical help or support
Ensure that the worker's health issues do n...
- Q3. There will be luxury brand or not?
- Ans.
It is unclear whether the call centre will be for luxury brands or not.
The question may be asking if the call centre will handle customer service for luxury brands.
It is possible that the call centre will cater to a variety of brands, including luxury and non-luxury.
The interviewer may be trying to gauge your experience with high-end customer service.
You can mention your flexibility in handling different types of brand...
- Q4. Why we should join u r company? And what is the use?
Interview Preparation Tips
Top trending discussions
Interview questions from similar companies
I applied via Naukri.com and was interviewed before Sep 2021. There were 2 interview rounds.
(3 Questions)
- Q1. Why should we choose you?
- Q2. Where you see yourself if you will be selected in CBRE?
- Q3. What change you bring if we hire you?
Interview Preparation Tips
Selected
I appeared for an interview in Sep 2024, where I was asked the following questions.
- Q1. Machinery and Chemicals
- Q2. How to start your day with staffs
- Ans.
Starting the day with staff involves effective communication, motivation, and setting clear goals to enhance teamwork and productivity.
Begin with a morning huddle to discuss daily goals and priorities.
Encourage open communication by allowing staff to share their thoughts and concerns.
Recognize individual and team achievements from the previous day to boost morale.
Set clear expectations for the day, including any specif...
- Q3. If you get a chance what is effective roles for your work
- Ans.
Effective roles in customer service include communication, problem-solving, empathy, and adaptability to enhance customer satisfaction.
Active Listening: Understanding customer needs by listening attentively. For example, summarizing their concerns to ensure clarity.
Problem-Solving: Quickly identifying solutions to customer issues. For instance, resolving a billing error efficiently.
Empathy: Showing understanding and co...
Selected
I applied via Walk-in and was interviewed before May 2023. There was 1 interview round.
(2 Questions)
- Q1. Listen to the recording and answer the questions
- Q2. Why customer services
- Ans.
Customer service is essential for building strong relationships with customers and ensuring their satisfaction.
Customer service helps to build trust and loyalty with customers
It allows for effective problem-solving and conflict resolution
Good customer service can lead to repeat business and positive word-of-mouth referrals
Interview Preparation Tips
Venkatesh S
Selected
I applied via Walk-in and was interviewed before Aug 2022. There were 4 interview rounds.
As usual numbers and drawing related
On Real estate and how tech will help
(1 Question)
- Q1. About me and what they need from me
(2 Questions)
- Q1. How to sell this pen to me
- Ans.
This pen is not just a writing tool, but a stylish accessory that will make you stand out.
Highlight the sleek design and premium quality of the pen
Emphasize the smooth writing experience it provides
Mention any special features like a comfortable grip or refillable ink
Offer a special discount or promotion to entice the customer
- Q2. What is the difference in this pen
- Ans.
The difference in this pen is the color and design.
Different colors available
Different designs or patterns
Different types of ink (gel, ballpoint, etc.)
Interview Preparation Tips
Selected
I applied via Referral and was interviewed before Aug 2023. There was 1 interview round.
(2 Questions)
- Q1. About my self and studies
- Q2. My previous work and salary
I applied via Referral and was interviewed before Apr 2021. There was 1 interview round.
(1 Question)
- Q1. Explain Risk Assessment and SWMS, what is scaffolding
- Ans.
Risk assessment and SWMS are safety measures used in construction. Scaffolding is a temporary structure used to support workers and materials.
Risk assessment involves identifying potential hazards and evaluating the likelihood and severity of harm that could result from those hazards.
SWMS (Safe Work Method Statement) is a document that outlines the steps to be taken to complete a task safely.
Scaffolding is a temporary ...
Interview Preparation Tips
I applied via Campus Placement and was interviewed before Dec 2020. There was 1 interview round.
Interview Questionnaire
2 Questions
- Q1. About my self?
- Q2. Tell me about your family?
- Ans.
I come from a close-knit family that values support, communication, and shared experiences, which have shaped my character and work ethic.
My parents have always encouraged me to pursue my dreams, which instilled a strong sense of ambition in me.
I have two siblings; we often collaborate on projects, fostering teamwork and problem-solving skills.
Family gatherings are a big part of our lives, where we share stories and ex...
Interview Preparation Tips
Every one gets selected after interview.
kushal patil
I applied via Naukri.com and was interviewed in Dec 2018. There were 3 interview rounds.
Interview Questionnaire
5 Questions
- Q1. Tell me about previous experience
- Ans.
I have 5 years of experience in retail management, overseeing daily operations and leading a team of 15 employees.
Managed daily operations of a retail store
Led a team of 15 employees, providing training and guidance
Implemented strategies to increase sales and improve customer satisfaction
Handled inventory management and merchandising
Responsible for scheduling and performance evaluations
- Q2. Why you want to your current employer
- Ans.
I am drawn to the company's commitment to employee development and growth opportunities.
I appreciate the company's focus on continuous learning and development
I value the opportunities for advancement within the organization
I admire the company culture and values that align with my own
I have had positive experiences with the company's products/services
- Q3. Basic questions related to project management like cost & schedule variance
- Q4. Tell me about Project & your responsibilities on those projects
- Ans.
I managed a project to implement a new customer relationship management system.
Led a team of 10 employees to successfully implement the CRM system
Created project timelines and milestones to ensure timely completion
Collaborated with IT department to customize the system to meet company's needs
- Q5. Tell us about yourself final year project
- Ans.
My final year project was a research study on the impact of social media on consumer behavior.
Researched various social media platforms and their influence on consumer decision-making
Conducted surveys and interviews to gather data on consumer preferences and behaviors
Analyzed the data using statistical tools and presented findings in a comprehensive report
Suggested recommendations for businesses to leverage social medi...
Interview Preparation Tips
Skills: Communication, Body Language
Duration: 1-3 Months
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