Deputy Manager (Strategy & Operations)

About the Role

We are looking for a Deputy Manager Strategy & Operations to work directly with the Program Manager and act as a key execution partner across a wide range of business-critical initiatives.

This role will effectively mirror the Program Manager’s scope, with the objective of owning and driving day-to-day tasks, project workflows, and operational firefights — enabling the Program Manager to focus on higher-order strategic programs.

You’ll be deeply involved in building scalable processes, managing cross-functional stakeholders, and ensuring smooth execution of ongoing projects.

Key Responsibilities

• Drive day-to-day execution across live programs in coordination with internal teams (Tech, Product, CX, Business Ops, and Supply Chain)
• Track key metrics and ensure timely reporting through dashboards, trackers, and business reviews
• Identify process gaps, inefficiencies, and areas for automation or improvement; implement solutions in a structured, data-backed manner
• Prepare internal updates, presentations, and documentation for leadership
• Act as a primary point of contact for operational escalations, ensuring quick resolution and preventive action planning
• Support the Program Manager on high-priority initiatives, including new business models, pilots, and special projects

Qualifications & Skills

• 3–7 years of experience in fast-paced roles in Strategy, Operations, Consulting, or Program Management
• Proven track record of handling execution-heavy roles with multiple stakeholders
• Strong analytical mindset; proficiency in Excel/Google Sheets required; SQL is an advantage
• Ability to translate abstract business problems into structured execution plans
• Excellent communication and presentation skills; comfort with cross-functional coordination
• High ownership, strong attention to detail, and a proactive approach to problem-solving
• Prior experience in healthcare, e-commerce, or supply chain-focused environments is preferred but not mandatory