Senior Manager

Job Title: Senior Manager Inter-City Courier Operations (3P Logistics)
Department: Fulfilment Operations
Location: Gurgaon
Experience Required: 6 -10 years
Reporting To: Head of Fulfilment / Logistics Operations

About Tata 1mg

Tata 1mg is India's leading digital health platform, serving millions across 1000+ cities through its ePharmacy, eDiagnostics, eConsultations, and offline services. With a strong commitment to accessible and affordable healthcare, we are redefining the healthcare delivery landscape in India.

Role Overview

As Senior Manager Inter-City Courier Operations, you will be responsible for managing third-party logistics (3PL) courier partners to ensure efficient, timely, and cost-effective order delivery across India. This is a critical role in Tata 1mgs fulfilment ecosystem, focusing on operational excellence, partner performance, and pan-India logistics strategy.

Key Responsibilities

Courier Operations Management

• Oversee end-to-end inter-city B2C order movement via 3P courier partners.
• Monitor metrics like FADR, RTO%, TAT, and cost per shipment.
• Ensure SLA adherence, timely pickups, and zonal service compliance.
  

Partner & Network Management

• Manage and evaluate courier partner performance (Ecom, Delhivery, XB, Shadowfax, etc.).
• Conduct QBRs and drive actionable improvements.
• Expand network reach across underserved locations and pin codes.
  

Performance Analytics & Optimization

• Analyze delays, breaches, and root causes using data-driven insights.
• Collaborate with analytics/product teams to optimize delivery costs and allocation logic.
• Drive special initiatives around RTO reduction, reverse logistics, and express delivery.
  

Cross-Functional Collaboration

• Act as SPOC for inter-city delivery escalations and partner issues.
• Align with Category, Tech, CS, and Fulfilment teams on priorities and updates.
  

Process & Risk Management

• Define SOPs and SLAs; ensure compliance through legal and finance alignment.
• Plan and implement risk mitigation for disruptions (e.g., festive load, strikes).
  

Requirements

• 610 years of experience in inter-city logistics, courier, or 3P partner management (preferably in e-commerce or D2C sectors).
• Proven experience with pan-India service delivery through major courier partners.
• Strong analytical skills; proficiency in Excel, dashboards, and logistics tools.
• Excellent stakeholder and partner management abilities.
• Prior experience in network expansion and scaling operations is a plus.
• MBA or equivalent degree preferred.
  

Why Join Us?

• Play a key role in shaping India’s digital healthcare logistics backbone.
• Work with leading courier networks to drive innovation in long-haul fulfilment.
• Be part of a mission-led company focused on accessible and trusted healthcare.