Manager II Program Manager II Hospital Team - Gurgaon

Role & responsibilities

We are looking for an experienced and proactive Manager to manage key client accounts in the Hospital domain. The ideal candidate will have a strong background in program management, client servicing, data-driven reporting, and cross-functional coordination. This role requires hands-on experience in preparing reports and presentations, as well as effective collaboration with internal teams to ensure seamless execution.

What will you do:

• Build and manage relationships with clients in the Corporate Health & Wellness domain.
• Serve as the primary point of contact for key healthcare clients.
• Understand client goals, pain points, and business needs to offer tailored solutions.
• Identify up-selling or cross-selling opportunities to expand account value.
• Develop and maintain long-term relationships with stakeholders and decision-makers.
• Plan, execute, and monitor healthcare-related projects from initiation to closure.
• Define project scope, timelines, deliverables, and resource allocation.
  Follow up proactively with cross-functional teams to ensure deliverables are met and roadblocks are addressed.
• Collaborate with internal teams to ensure alignment and seamless execution.
• Track project milestones, budgets, risks, and issues to ensure successful delivery.
• Oversee the implementation of wellness programs, ensuring timely delivery and adherence to client goals.
• Analyse industry trends and client insights to identify areas for program optimisation.
• Conduct regular review meetings and prepare account performance reports.
• Create reports that summarise key performance indicators, outcomes, and trends.
• Design and deliver presentations and decks for internal teams and external clients, tailored to their objectives and priorities.
• Extract and analyse data using tools such as Metabase, SQL, Excel, and Google Sheets.
• Ensure compliance with healthcare standards and regulatory requirements.
  

Preferred candidate profile

Education:

• Bachelors degree in Business Administration, Healthcare Management, or a related field.
  

Experience:

• Minimum 8 years of experience in Program Management or Key Account Management, preferably in the Hospital domain.
• Experience managing cross-functional coordination and client-facing roles.
  

Technical Skills:

• Proficiency in Metabase, SQL, Excel/Google Sheets, and PowerPoint/Google Slides.
• Strong analytical skills and experience working with data dashboards and visualisation tools.
  

Soft Skills:

• Excellent written and verbal communication skills.
• Strong organisational and multitasking ability with attention to detail.
• Confident in stakeholder management, proactive follow-through, and problem-solving.