HR Service Delivery Associate

About The Role




Skill required: Employee Services - Employee and Labor Relations




Designation: HR Service Delivery Associate




Qualifications:Any Graduation




Years of Experience:1 to 3 years



About AccentureCombining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song all powered by the worlds largest network of Advanced Technology and Intelligent Operations centers. Our 699,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. Visit us at www.accenture.com




What would you do
Improve workforce performance and productivity, boosts business agility, increases revenue and reduces costsEmployee Services - More into query/case managementManage the labor laws. This encompasses interchanges between an employer and an employee and may include discussions on salary, benefit packages and employee rights.




What are we looking for
Good organizational & prioritisation skills.Analytical and problem-solving skills.Multi-cultural awareness.Passion for customer service.Team player. Results & detail-orientedFocus on high data accuracy.Quality driven in communications and all system transactions.Good written and verbal skills. Strong English language communication skillsBPO experience would be a plus Knowledge of MS Office and Excel skills would be a plusShift timings (7am 3pm ET/ 5:30pm -1am IST) (1pm to 9pm ET/ 11:30pm 7am IST)Candidate should be willing to work in Rotational Night shifts.



Roles and Responsibilities: The Workforce Administration New Associate will process incoming requests received through emails or any other application. These requests include resolving and/or completing service requests and working collaboratively with the team members, other internal teams, Third Party vendors or Client.Key ResponsibilitiesRead, understand and analyze client process as per the business rules.Execute the process accurately and timely as a hands-on processor.Escalate issues and seek advice when faced with complex issues/problems.Always demonstrate the highest level of customer service.Complete onboarding formalitiesExecute process steps related to people movement and benefits administrationEnsure and maintain the security and confidentiality of client data.Update client applications accurately and quickly in accordance with the appropriate User Guides.Understand and adhere to Accentures processes and working methodsUnderstand relevant HR and Safety legislation as appropriate and manage cases and inform clientsUnderstand & perform the full range of Workforce Administration processes (Employee Life cycle) which includes, onboarding the candidate, people movement & benefits administration.Must have clear understanding of the existing performance metrics in the process, how they are measured and improvise the measurement system to make it more effective and transparentFollow LWIs while processing & highlight any anomalies in LWIs/process documentation to the SME/Leads.Must be able to propose process improvement ideas which can reduce time, improved accuracy or enhance controlsParticipate in Team building activities.

Qualification

Any Graduation