Accenture Human Resource Service Delivery Associate salaries in India (Updated 2025)

Customer Service

• Demonstrate the highest level of customer service.
• Establish and maintain positive relationships with clients.
• Address customer inquiries and concerns promptly and effectively.
• Participate in client conference calls and prepare meeting minutes.

Process Execution

• Execute processes accurately and timely as a hands-on processor.
• Understand and analyze client processes as per business rules.
• Follow documented procedures and highlight any anomalies.
• Perform root cause analysis on issues and suggest corrective actions.

Data Management

• Ensure and maintain the security and confidentiality of client data.
• Update client applications accurately and in accordance with user guides.
• Maintain and update process metrics and documentation.
• Process employee lifecycle activities, including onboarding and benefits administration.

Team Collaboration

• Work collaboratively with team members and other internal teams.
• Participate in team building activities.
• Assist team members with process updates and training.
• Contribute to process improvement initiatives to enhance efficiency.