Walk-In Drive in Mumbai- HR Service Delivery Associate-(Voice Process)

Skill required: Workday Recruiting
Designation: HR Service Delivery Associate
Qualifications: Any Graduation
Years of Experience:1 to 3 years

Shift : US Shift (5:00pm to 5:00am window)

Work Location: Airoli-MDC7

What are we looking for?

• Experience Profile
• Prior international BPO work experience preferred.
• Provide high quality Tier 2 Customer Support service to Customers with complete focus on 100% issue resolution and 100% customer satisfaction.
• Adhere to Client defined as well as internally defined processes and procedures while handling Inbound calls.
• Follow standard procedures for proper escalation of unresolved issues to the appropriate internal teams.
• Strive and achieve SLA target and business outcome indicators defined by the client
  

Knowledge & Skill Requirement:

• Ability to demonstrate an efficient use of customer service technologies to complete a customer transaction using Ticket Tracking System (Service Now preferred), ERP systems, Microsoft Office Suite, and Internet Explorer.
• Good technical aptitude with an ability to learn quickly.
• Excellent verbal and written communication skills
  

Roles and Responsibilities: Job Responsibilities / Authorities

• Receive inbound Call ensure that cases and interactions are logged correctly in the required tool.
• Provide recruitment support to candidates (fresh applicants, rehire) as per defined processes
• Walk customers/ Provide navigational support on self-service portal.
• Ensure security verifications are carried out per company policies and procedures and is lines with the GDPR guidelines.
• Place outbound calls to customers when required in line with Client / Company guidelines
• Minimize customer complaints and escalations by providing exceptional service and call control.

We look forward to meeting you and helping you take the first step in your career journey!

See you there !