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S&C Global Network - AI - Conversational AI - Consultant
3-5 years
₹ 6L/yr - 49L/yr (AmbitionBox estimate)
Gurgaon / Gurugram
S&C Global Network - AI - Conversational AI - Consultant
Accenture
posted 5 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Title - S&C GN -
Data Science Consultant
Location:Bengaluru, Gurugram, Mumbai, Kolkata, Pune, Chennai, Hyderabad
Must have skills:Machine Learning, Deep Learning, Gen AI, NLP, Python, R, AI, SQL
Good to have skills:
We are an innovative Data Science team specializing in the Contact Center domain, dedicated to transforming customer interactions through data-driven intelligence. As part of the Marketing Analytics team, we focus on optimizing contact center operations by leveraging machine learning, natural language processing (NLP), and advanced analytics.
Our work involves analyzing customer conversations, predicting user behavior, and enhancing self-service capabilities to reduce call transfers and improve satisfaction. We build conversational AI models, real-time recommendation systems, and predictive analytics solutions that drive meaningful business impact. By integrating AI-driven insights with marketing strategies, we enable proactive customer engagement, personalized experiences, and operational efficiencies across various touchpoints.
If you're passionate about applying data science to solve real-world customer experience challenges, this is the team for you!
Professional & Technical
Skills:
Generative AI and
Machine Learning to enhance customer experiences and optimize contact center operations. Your responsibilities will include:
Developing and fine-tuning Generative AI models to improve customer interactions, automate responses, and enhance self-service capabilities.
Building and deploying ML models for various use cases, including
intent classification, sentiment analysis, and predictive analytics.
Customer segmentation and behavioral analysis to identify patterns, personalize recommendations, and drive targeted engagement strategies.
Optimizing conversational AI workflows by improving
intent recognition, response generation, and real-time decision-making.
Analyzing large-scale customer interaction data to extract actionable insights and refine business strategies.
Collaborating with cross-functional teams including engineering, product, and marketing to integrate AI-driven solutions into existing platforms.
This role offers the opportunity to work on
cutting-edge AI and data science techniques, driving real-world impact in the contact center space.
About Our Company | AccentureQualification
Experience &
Educational Qualification:
Employment Type: Full Time, Permanent
Read full job description What people at Accenture are saying
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Anonymous · Data Science & Analytics
in Mumbai
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