Training Specialist

1- Listening to associates and be supportive to managers.
2- Answering requests and always gets back to people.
3- Lead by example, doing what we say and act how we say.
4- Must be approachable.
5- Must exhibit the best behavior while at work.
6- Always be up to date with the latest techniques, tools, and processes.
7- Be right, honest, and be willing to accept mistakes.
8- Be willing to push their limits and accept more responsibilities.

Job Responsibilities:
1. Supervise structured learning metrices and also oversee their results for the assigned sites.
2. Managing live performance metrices end to end for the assigned sites.
3. Maintaining data and analysis through reports on excel (as per business requirement)
4. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
5. Partners with operations leaders while conducting site audit to check the process compliance and fix the gaps on an immediate basis.
6. Identifying learning coaches & certifying them.
7. Lead the individual improvement projects to enhance the business performance.

Role requirements:
1. Experience in customer service and handling projects will be an added advantage.
2. Should be able to translate the given content in regional languages.
3. Provide support to existing data management through analysis and accurate reports.
4. Capability to present intricate information to a variety of audiences.
5. Proficient in MS Word, excel & PowerPoint
6. Graduate in any field.
7. Excellent organization & interpersonal skills.
8. Person should be flexible working on weekends (in case of business requirement)
Role requirements:
1. Proven 2 as a Training Specialist/ Trainer in a similar role.
2. Good communication skills
3. Should know the local language (Kannada) to interact with ground team