Training Specialist, Training Specialist

At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need exceptionally talented, bright, and driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee s workplace performance in conjunction with the company s core values to meet the goal of organization. Amazon is an Equal Opportunity-Affirmative This role requires to travel for business requirements.
Trainer Best Behavior
1Listening to associates and be supportive to managers.
2Answering requests and always gets back to people.
3Lead by example, doing what we say and act how we say.
4Must be approachable.
5Must exhibit the best behavior while at work.
6Always be up to date with the latest techniques, tools, and processes.
7Be right, honest, and be willing to accept mistakes.
8Be willing to push their limits and accept more responsibilities.
9Drive in quality & learning related metrics
10Conducting chime sessions & class room training sessions to the stake holders



1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders

A day in the life

Track the day to day business metrics and plan to visit the mapped stations for metric improvement
Daily Reportings and progress updates
Involve and engage well with mapped LA/LGs for daily L&D activities



1. Supervise structured learning metrices and also oversee their results for the assigned territory and region.
2. Managing live performance metrices end to end for the assigned territory.
3. Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
4. Maintaining data and analysis through reports on excel (as per business requirement)
5. Ensure completion of new hire training program, coaching & other performance improvement programs on time.
6. Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
7. Identifying learning coaches & certifying them.
8. Lead the individual improvement projects to enhance the business performance.
9.Drive Quality & Learning metrics
10.Conducting chime sessions & Class room sessions to the stake holders

A day in the life
A day in the life
Track the day to day business metrics and plan to visit the mapped stations for metric improvement
Daily Reportings and progress updates
Involve and engage well with mapped LA/LGs for daily L&D activities Role requirements:

• Experience in customer service and handling projects will be an added advantage.
• Should be able to translate and add voice over for the given content in regional languages.
• Provide support to existing data management through analysis and accurate reports.
• Capability to present intricate information to a variety of audiences.
• Proficient in MS Word, excel & PowerPoint
• Graduate in any field.
• Excellent organization & interpersonal skills.
• Person should be flexible working on weekends (in case of business requirement)

Role requirements:

• Person should be qualified in Soft skills, such as communication and problem solving, as well as preferred experience and qualifications for a successful hire.