Urgent Hiring Fresher Graduate - Voice Process I Kolkata

Job Summary:

We are looking for a dedicated and customer-focused Customer Service Representative to join our international contact center team. The ideal candidate will have a passion for delivering exceptional service, strong communication skills, and the ability to troubleshoot and resolve issues efficiently. This role requires flexibility, technical proficiency, and a commitment to enhancing the customer experience.

Key Responsibilities:

• Provide outstanding customer support via phone, email, or chat.
• Resolve customer issues with empathy, professionalism, and efficiency.
• Troubleshoot technical problems and escalate when necessary.
• Maintain accurate records of customer interactions.
• Collaborate with team members to improve service delivery.
• Adapt quickly to changes in processes and customer needs.

Required Skills & Qualifications:

• Excellent written and verbal communication skills.
• Strong customer service and problem-solving abilities.
• Ability to multi-task, prioritize, and manage time effectively.
• Capable of working independently and making sound decisions.
• Flexible to work in rotational shifts, including night shifts.
• Graduation is mandatory.

Preferred Attributes:

• Strong understanding of customer service business processes.
• Ability to de-escalate customer concerns and build rapport.
• Self-motivated with excellent collaboration and time management skills.

Why Join Us?

• Work in a dynamic, global environment.
• Opportunities for growth and skill development.
• Be part of a team that values customer satisfaction and innovation.