Subject Matter Expert - US Mortgage Loss Mitigation

Job Description of Subject Matter Expert (SME)

Job Title:         SME

Reporting to:  Team Manager/Team leader, Operations

Objectives

The SME’s objective is to actively assist a team in accordance with laid down procedures to achieve and maintain requisite standards of quality and productivity. He / she will report to the Team leader/Team Manager, Operations, who will be the first point of contact for any issues, questions, or concerns.

Key Result Areas (KRAs)

Operations: 

• SME needs to be an expert in US Mortgage Loss Mitigation process (End to End) especially in Loan Document Intake, Trial Payment Plan Monitoring, Mod Fulfilment and identifying all kinds of Loss Mitigation documents.

·       4+ years’ experience working with US Mortgage Loss Mitigation in a servicing/collection’s environment.

• 1+ years of experience working with Fannie Mae, Freddie Mac, and Government guidelines required.
• The SME is responsible for maintaining constant Loss Mitigation end to end process knowledge in the team.
• Maintaining and documenting all process and investor updates received from the business area.
• Will be a part of clients calls as required and will be responsible to update the teams alongside the Supervisors.
• Regular cascading / providing training/ refreshers sessions on updates latest updates received from business and investors to all team members.
• Conduct the regular knowledge checks with the teams.
• Actively involved in suggesting and driving process improvements.
• Should have multi-tasking skills as a Trainer / QC / Processor and conduct refresher trainings / handle Quality sessions as per process requirement.
• Monitor and coach underperformers to improve their quality and efficiency.
• Be a part of the regular production and produce agreed numbers.
• Address and ensure resolution on all process related queries of the team members.

Qualification:  

• Diploma / Graduate any discipline.
• 4 - 5 years of experience in BPO, US Mortgage/ Data Processing background.
• Minimum of 2 years in the Sr. Loss Mitigation -Process Expert role.

Skill Sets

• Experience in Loss Mitigation, foreclosure, bankruptcy, and mortgage servicing life cycle.
• Should have knowledge of banking industry rules and regulations, and government regulations regarding Loss Mitigation.
• The ability to multitask and follow mortgage-servicing guidelines accurately is imperative.
• Need to be well-versed with US Regulatory and investor guidelines.
• Good interpersonal skills
• Good written and verbal Communication skills
• Analytical and good judging skills
• Ability to grasp and learn quickly.
• Ability to coach
• Self-motivated
• MS Office Knowledge
• Ability to plan.
• Should be able to prioritize the daily work.
• Flexibility to work in different shifts.
• US -Mortgage Certification will be a value add.