WALK-IN Interview For EXP Customer Support ONLY For QA ROLE - UK SHIFT

Hi,

We are conducting walk-in interviews for experienced customer support professionals for UK shifts as Quality Analyst.

Experience - 1 yr & above (only from customer support background from international customer service background only)

Salary - 4 lakhs per annum to 4.4 lakhs per annum

Work from office only

Shift timings - 1.30pm to 10.30pm / 2.30pm to 11.30pm

Should be able to join immediately

5 days working in a week and saturday and sunday fixed off

Free cab facility provided for pick and drop(*25km radius, door step pick and drop)

Good communication skill in English is required

If you are interested and your skills match the requirements, please walk in to the address below with your updated resume.

Foundever

TRIL Infopark Ltd, 1st floor Block-C, Hardy Tower, Ramanujan IT SEZ, Rajiv Gandhi Salai, Tharamani, Chennai.

Contact person - Janani - 9043685348

Walkin-date - 9 July, 10 July and 11 July

Walkin time - 11am to 2pm only

Job Responsibilities:

• Evaluate Agent Performance: Review the quality of both phone and non-voice interactions against client quality benchmarks.
• Ensure Compliance: Monitor adherence to business rules and processes, promptly reporting any breaches.
• Document & Report: Complete monitoring forms with detailed performance comments and accurately save all results for reporting.
• Support Improvement: Assist in developing recommendations for quality assurance enhancements, focusing on workflow and knowledge guides.
• Efficiency: Ability to work quickly and accurately to meet set targets.
• Analytical Acumen: Excellent analytical skills, including synthesizing data from diverse sources.
• Organization: Superior time management and organizational abilities.
• Technical Proficiency: Basic computer literacy and software usage.
• QA Understanding (Advantage): Knowledge of quality assurance standards and methodologies is a plus.

Note: If you have previously interviewed for this role, please disregard this posting.