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• Provide Level 2 and Level 3 operational support for BeyondTrust PAM-related issues, including access failures, session management disruptions, and system performance concerns.
• Perform day-to-day administration of privileged accounts within the BeyondTrust platform including provisioning, deprovisioning, access reviews, and policy updates as per change requests.
• Monitor BeyondTrust system health and logs proactively; perform regular housekeeping activities to ensure availability, stability, and performance.
• Coordinate with client IT/security teams to maintain alignment with security policies, operational procedures, and audit requirements related to PAM.
• Maintain and update Standard Operating Procedures (SOPs) and runbooks; contribute to documentation and knowledge base for consistent operations.
• Perform routine health checks, validations, and access audits; work on remediation of findings from internal or external audits.
• Support operational controls like Multi-Factor Authentication (MFA), session recording, and other security configurations within the PAM environment.
• Handle incident tickets, change requests, and service requests per agreed SLAs, escalating as needed and ensuring proper closure with documentation.
• Keep up with BeyondTrust product updates, known issues, and patches to advise on operational relevance or risk.
• Identify automation opportunities within day-to-day operations to reduce manual effort and increase efficiency.
• Work closely with BeyondTrust support or third-party vendors when necessary to resolve product-level or environment-specific issues.

Preferred Skills:

• Strong hands-on experience in BeyondTrust Password Safe, Session Management, and general PAM operational functions.
• Understanding of IAM concepts, access lifecycle management, and integration touchpoints with directory services or ticketing systems.
• Working knowledge of ITSM tools (ServiceNow, Jira, etc.) for managing tickets and changes in a structured environment.
• Basic scripting capabilities (e.g., PowerShell or Python) for automation or data extraction/reporting.
• Ability to analyze logs and events to troubleshoot issues and provide RCA (Root Cause Analysis).
• Familiarity with security and compliance frameworks such as SOX, GDPR, PCI-DSS, especially in an operations context.
• Strong communication skills for stakeholder interactions, documentation, and process adherence.
• Experience working in 24x7 or follow-the-sun support models.Role & responsibilities

Work Requirements:

• Willingness to work in rotational shifts or be part of on-call support as per business needs.
• Occasional off-hours or weekend support during critical issues or planned activities.
• Readiness to collaborate across time zones with global teams or clients.

Career link: https://careers.ey.com/job-invite/1627696/