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86 Freshworks Jobs
Senior Staff Product Manager
Freshworks
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Job Description
In the SaaS world, integrations are the backbone of a seamless customer experience. They empower businesses to connect disparate systems, automate workflows, and unlock valuable insights. This role is all about building those bridges - driving a thriving app ecosystem that enhances our platforms value, boosts customer satisfaction, and drives business growth.
The ideal candidate will possess strong experience in integrations including owning a strategic vision, building a product strategy around out of the box integrations plus partner integrations taking these from ideation to execution.
They will have a proven ability to drive results in a fast-paced environment. They will be a passionate leader for the marketplace, with a deep understanding of customer needs and the ability to translate those needs into actionable solutions.
Qualifications
Qualifications
Roles and Responsibilities
- Develop, implement and communicate a scalable strategy to enhance the overall health and performance of the app ecosystem.
- Strategically collaborate with the platform and partnerships teams to drive initiatives that strengthen the partner ecosystem and build high-value integrations that enhance our joint customer value proposition.
- Lead the strategic direction for integrations related to our Customer Experience stack ensuring seamless data flow and optimized internal and external user experiences.
- Employ data-driven insights to continuously iterate and refine marketplace app offerings.
- Systematically gather and analyze customer feedback to enhance marketplace app features and overall user experience.
- Define the strategic goals for the CX integrations and partner ecosystem that drives a roadmap that aligns with the organisational objectives and customer needs.
- Translate business needs, partner requirements, and customer feedback into detailed product requirements, user stories, and acceptance criteria.
- Effectively communicate progress, challenges, and strategic decisions to senior leadership and other key stakeholders.
- Monitor key performance indicators (KPIs) for marketplace app success, analyzing post-launch metrics to assess impact on user engagement and churn
- Mentor other Product Management team members
What we are looking for
Product management experience of at least 8+ years, and over all 8 -12 years.
Preference for candidates with prior integrations/marketplace apps experience
SaaS experience (preferred, not a must have)
Min qualification : Min bachelors degree in a Tier 1 college
Location: Bengaluru/Chennai/Hyderabad (Work from office from Tue to Thurs)
Employment Type: Full Time, Permanent
Read full job description
What people at Freshworks are saying
Rating based on 8 Product Manager
reviews
Anonymous · Product Management
in Chennai
Likes
Work Life Balance Smart People to work with
- Salary - Good
+1 more
Dislikes
Outdated Technology No Product Vision
- Skill development - Bad
+1 more
Product Manager salary at Freshworks
reported by
33
employees
with 3-7
years exp.
₹17.3
L/yr - ₹31.6
L/yr
At par with the average Product Manager Salary in India
View more details
What Freshworks employees are saying about work life
based on 766 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Freshworks Benefits
View more benefits
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