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83 Ihg Group Jobs
Performance Reporting Specialist
7-12 years
Gurgaon / Gurugram
1 vacancy
Performance Reporting Specialist
Ihg Group
posted 3 days ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role Purpose
The Administrator IT Infrastructure Administration responds to real-time alert for device health, application health, stability, and performance, this includes outage and degraded performance incidents/problems. The Administrator IT Infrastructure Administration contributes to the continuous improvement of infrastructure monitoring systems while maintaining a set of standards and fix violations. The Administrator IT Infrastructure Administration is an experienced individual contributor on a project/work team.
Key Accountabilities
- Maintain infrastructure devices including performing OS/Hardware/Virtual Machine upgrades, physical replacement, standards compliance and vulnerability research/mitigation.
- Proactively monitor infrastructure resource utilization and maintain capacity management planning.
- Compile statistics and build reports on network/application performance.
- Expected to give guidance on infrastructure configuration management standards.
- Perform scheduled/planned and emergency approved change implementation and validations
- Participate in the Post Outage Review process researching documentation around major incident with root cause analysis, follow up activities and lessons learned.
- Develop and maintain operational procedure documentation and infrastructure diagrams.
- Expected to work directly with engineering teams for advanced troubleshooting/research on incident resolution and small project implementations.
- Serves as an escalation point for tier 2 support for complex solution resolution and responsible for root cause analysis (may involve some on call responsibilities). Document/track/manage issues and resolutions.
- Contact vendors and other 3rd party businesses for trouble/ticket reporting.
- Coordinate with infrastructure resources (network, systems, storage, database) to implement changes including building configurations.
- Coordinates the continuous improve infrastructure monitoring systems. Adjust and add proactive alerts and statistics.
- Identify application/Database/ infrastructure components with opportunity for improvement and escalate as appropriate.
- Participate in interviewing and onboarding of new staff. Expected to help train and improve new employee troubleshooting skill-set.
Key Skills & Experiences
Education -
Bachelors in a relevant field of work or an equivalent combination of education and work related experience.
Experience -
- Typically a minimum of 7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
Technical Skills and Knowledge -
- Advanced knowledge and experience maintaining, upgrading, and configuring infrastructure systems/devices.
- Advanced knowledge and experience with application and network monitoring / visualization tools.
- Advanced knowledge and experience using network/server packet capture tools (sniffer, wireshark, tcp-dump) or Java Thread/Heap dump capture methods.
- Advanced experience with relevant programming / scripting and source code management tools.
- Detailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experience.
- Demonstrated analytical and problem solving skills with ability to correlate cross-platform technologies.
- Infrastructure/Operating System command line experience including (not limited to) GUI.
- Familiarity with the software development life cycle from conception through implementation.
Hot Skills -
- Container Technologies (e.g. Docker, Kubernetes)
- Virtualization (e.g. VMware vSphere, KVM)
- Operating Systems (e.g. Linux, Windows, IOS)
- Systems/Storage (e.g. Cisco UCS, EMC VNX)
- Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix)
- Cisco routing/switching
- Orchestration / Automation Experience (e.g. DevOps and Agile practices)
- Configuration management (e.g. Chef)
- Load Balance Technologies (e.g. F5)
- ELK (Elastic) log management
- Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response)
- Call recording platforms (e.g. Verint)
- Server management platform (e.g. Jira, Service Now)
Role Purpose
The Administrator IT Infrastructure Administration responds to real-time alert for device health, application health, stability, and performance, this includes outage and degraded performance incidents/problems. The Administrator IT Infrastructure Administration contributes to the continuous improvement of infrastructure monitoring systems while maintaining a set of standards and fix violations. The Administrator IT Infrastructure Administration is an experienced individual contributor on a project/work team.
Key Accountabilities
- Maintain infrastructure devices including performing OS/Hardware/Virtual Machine upgrades, physical replacement, standards compliance and vulnerability research/mitigation.
- Proactively monitor infrastructure resource utilization and maintain capacity management planning.
- Compile statistics and build reports on network/application performance.
- Expected to give guidance on infrastructure configuration management standards.
- Perform scheduled/planned and emergency approved change implementation and validations
- Participate in the Post Outage Review process researching documentation around major incident with root cause analysis, follow up activities and lessons learned.
- Develop and maintain operational procedure documentation and infrastructure diagrams.
- Expected to work directly with engineering teams for advanced troubleshooting/research on incident resolution and small project implementations.
- Serves as an escalation point for tier 2 support for complex solution resolution and responsible for root cause analysis (may involve some on call responsibilities). Document/track/manage issues and resolutions.
- Contact vendors and other 3rd party businesses for trouble/ticket reporting.
- Coordinate with infrastructure resources (network, systems, storage, database) to implement changes including building configurations.
- Coordinates the continuous improve infrastructure monitoring systems. Adjust and add proactive alerts and statistics.
- Identify application/Database/ infrastructure components with opportunity for improvement and escalate as appropriate.
- Participate in interviewing and onboarding of new staff. Expected to help train and improve new employee troubleshooting skill-set.
Key Skills & Experiences
Education -
Bachelors in a relevant field of work or an equivalent combination of education and work related experience.
Experience -
- Typically a minimum of 7+ years of progressive work related experience with demonstrated proficiency in multiple disciplines, technologies, or processes related to the position.
Technical Skills and Knowledge -
- Advanced knowledge and experience maintaining, upgrading, and configuring infrastructure systems/devices.
- Advanced knowledge and experience with application and network monitoring / visualization tools.
- Advanced knowledge and experience using network/server packet capture tools (sniffer, wireshark, tcp-dump) or Java Thread/Heap dump capture methods.
- Advanced experience with relevant programming / scripting and source code management tools.
- Detailed proficiency with multiple modern operating systems, systems integration, API-driven automation and advanced scripting experience.
- Demonstrated analytical and problem solving skills with ability to correlate cross-platform technologies.
- Infrastructure/Operating System command line experience including (not limited to) GUI.
- Familiarity with the software development life cycle from conception through implementation.
Hot Skills -
- Container Technologies (e.g. Docker, Kubernetes)
- Virtualization (e.g. VMware vSphere, KVM)
- Operating Systems (e.g. Linux, Windows, IOS)
- Systems/Storage (e.g. Cisco UCS, EMC VNX)
- Converged/Hyper-converged infrastructure (e.g. VCE vBlock, Nutanix)
- Cisco routing/switching
- Orchestration / Automation Experience (e.g. DevOps and Agile practices)
- Configuration management (e.g. Chef)
- Load Balance Technologies (e.g. F5)
- ELK (Elastic) log management
- Voice technologies (e.g. Genesys, IVR, CTI integration, Chat and automated response)
- Call recording platforms (e.g. Verint)
- Server management platform (e.g. Jira, Service Now)
Employment Type: Full Time, Permanent
Read full job description
What people at Ihg Group are saying
Reporting Specialist salary at Ihg Group
reported by
2
employees
with 3-6
years exp.
₹7.9
L/yr - ₹10.1
L/yr
6%
more
than the average Reporting Specialist Salary in India
View more details
What Ihg Group employees are saying about work life
based on 621 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Ihg Group Benefits
View more benefits
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