Openings For International Voice Process

IntouchCX, formerly known as 24-7 Intouch, is a global customer care and technology company with over 25 years of experience. We provide innovative, value-driven customer service solutions and act as an extension of our brand partners. Our services include Digital CX, Back Office Processing, Trust & Safety, AI Services, and Advisory & Transformation. We support a variety of industries, such as retail, healthcare, technology, and e-commerce, and offer omnichannel support including voice, email, chat, and social media.

Key Responsibilities:

• Handle inbound/outbound calls to/from international customers.
• Respond to customer queries related to products, services, orders, or technical issues.
• Provide accurate information and resolve complaints in a timely and professional manner
• Escalate complex issues to the appropriate department or team leader.
• Follow standard operating procedures (SOPs) and adhere to company policies.
• Maintain call logs and update customer records in the CRM system.
• Meet or exceed daily/weekly/monthly targets such as call quality, resolution time, and customer satisfaction.
• Work in night shifts or rotational shifts based on business requirements.

Requirements:

• Excellent verbal communication skills in English.
• Prior experience in a BPO or customer support role is preferred but not mandatory (training will be provided).
• Ability to handle high-pressure situations and deliver quality service.
• Basic computer skills and familiarity with CRM or ticketing tools.
• Willingness to work night shifts and weekends, if required.
• Strong listening skills and empathy toward customer concerns.

Interested candidates can call to below recruiter/share resume through WhatsApp.

Recruiter Name: Khaja HR

Number: 7396054849

Walk-in Location: B16 Mindspace, back side of Inorbit mall (https://maps.app.goo.gl/gWUcsddyTuQUkHqVA)