Mega Walk-in - International Voice Process - Customer Retention

About Intouchcx

IntouchCX, formerly known as 24-7 Intouch, is a global contact center outsourcer that provides innovative, value-driven customer service solutions. With over 25 years of experience, IntouchCX acts as an extension of their brand partners, creating dynamic environments for their team members and investing in their career paths and well-being. The company serves a variety of industries, referred to as ecosystems, such as retail, healthcare, technology, and e-commerce. IntouchCX offers omnichannel support, including voice, email, chat, and social media, and is recognized for its flexibility, quick execution, and advanced technology solutions. They have a strong focus on innovation, disruption, and continual improvement, aiming to be the industrys trusted advisor. IntouchCX employs over 35,000 people across 14 countries, including the United States, Canada, and several others.

Job Summary:

We are looking for a motivated and customer-oriented Customer Retention Agent to join our team. In this role, you will handle inbound and outbound communication with existing customers, focusing on addressing concerns, resolving issues, and ensuring customer satisfaction to retain their business.

Key Responsibilities:

• Contact customers who may be considering cancellation and work to retain their business.
• Understand customer concerns and provide solutions or alternatives to meet their needs.
• Promote the value of our products/services and how they meet customer expectations.
• Handle escalations or complaints in a professional and empathetic manner.
• Collaborate with internal teams to resolve issues that may impact customer satisfaction.
• Meet or exceed daily/weekly retention goals and KPIs.
  

Qualifications:

• High school diploma or equivalent; associate or bachelors degree is a plus.
• 1+ year of experience in customer service, call center, or sales role is added advantage (retention experience preferred).
• Strong verbal and written communication skills.
• Ability to handle objections and remain calm under pressure.
• Positive attitude, persuasive skills, and a customer-first mindset.
  

What We Offer:

• Competitive salary with performance-based incentives
• Comprehensive training and onboarding
• Supportive team environment
• Opportunities for growth and advancement
• Employee benefits (e.g., health insurance, paid time off, etc.)

Interested candidates can walk-in to below location and mention on top of resume recruiter name

HR Recruiter : Divya M

Mobile: 8660530720

Location:

Mindspace B16Mindspace 5th Floor, Backside of Inorbit Mall (https://maps.app.goo.gl/9UXo44Qvz2tLKv4N8)