Technical Analyst - SQL Support

Role & responsibilities

Short Description

Join our team as a Technical Solutions Analyst III, where you will troubleshoot complex front-end and backend issues, collaborate with cross-functional teams, and deliver exceptional support to ensure a seamless client experience.

Description

As a Technical Solutions Analyst III, you will be responsible for investigating issues in front-end applications by capturing relevant information, using diagnostic tools, shadowing end users, and testing workflows both internally and externally. You will also perform backend troubleshooting using techniques such as log file analysis, SQL queries, database field updates, and server cycling.

Clear and effective communicationboth verbal and writtenwith clients and internal teams is essential. You will document investigation notes, actions taken, resolutions, and create knowledge articles throughout the lifecycle of each issue.

You will prioritize tasks based on severity, balancing client expectations with business needs. Collaboration across teams is key to ensuring timely and accurate issue resolution by the right stakeholders.

Proficiency in SQL is required.
Career Level: IC1/IC2/IC3

Responsibilities

Basic Qualifications:

Bachelors degree in Computer Science, Information Systems, Software Engineering, or a related field
Minimum of 1 years of relevant experience

Preferred Qualifications:

1+ years of experience in application support, client/customer support, incident management, problem management, and change management
Strong knowledge of SQL
The candidate should ideally have experience with Millennium, though it is not mandatory.
Willingness to work the 5:30 PM 2:30 AM IST shift
Excellent interpersonal skills and the ability to communicate effectively with global teams.
Flexibility to work in different shifts and provide on-call support as needed.

We welcome and encourage candidates from all backgrounds to apply.

Qualifications:

• Technical Support
• Troubleshooting
• SQL (Structured Query Language)
• Incident Management