Home
Communities
Companies
- Companies
  
  Discover best places to work
- Compare Companies
  
  Compare & find best workplace
- Add Office Photos
  
  Bring your workplace to life
- Add Company Benefits
  
  Highlight your company's perks
Reviews
- Company reviews
  
  Read reviews for 6L+ companies
- Write a review
  
  Rate your former or current company
Salaries
- Browse salaries
  
  Discover salaries for 6L+ companies
- Salary calculator
  
  Calculate your take home salary
- Are you paid fairly?
  
  Check your market value
- Share your salary
  
  Help other jobseekers
- Gratuity calculator
  
  Check your gratuity amount
- HRA calculator
  
  Check how much of your HRA is tax-free
- Salary hike calculator
  
  Check your salary hike
Interviews
- Company interviews
  
  Read interviews for 40K+ companies
- Share interview questions
  
  Contribute your interview questions
Jobs
Awards

VIEW WINNERS
- ABECA 2025
  
  VIEW WINNERS
  
  AmbitionBox Employee Choice Awards - 4th Edition
- ABECA 2024
  
  AmbitionBox Employee Choice Awards - 3rd Edition
- AmbitionBox Best Places to Work 2022
  
  2nd Edition
Participate in ABECA 2026

For Employers

Add office photos

Engaged Employer

Foundever

Compare

3.5

based on 2.2k Reviews

Video summary

101 Foundever Jobs

Senior Operations Manager

Foundever

3.5

based on 2.2k Reviews

15-20 years

₹ 22.5L/yr - 25L/yr

Navi Mumbai

2 vacancies

Senior Operations Manager

Foundever

posted 3+ weeks ago

Job Role Insights

Flexible timing

Key skills for the job

BPO Translation Operations Revenue Management CSAT PNL

+ 3 more

Job Description

Candidates should be from BPO/BPM Background
Telecom background experience is Preferred
Total Experience - 15+yrs
Relevant Experience - 1+ yrs (Senior Manager on paper)
Education - Any Graduate or 4 years Diploma
Shifts - US (24x7)
5 days working
Handling Managers, AM's & TL's
Location: Airoli, Navi Mumbai
College degree in Business Management/Administration or equivalent combination of education and directly related experience
4 or more years of directly related experience, including 2 or more years of supervisory experience.
Strong leadership skills with the ability to manage large groups of people. Strong verbal/written communication and facilitation skills. Strong interpersonal skills and experience demonstrating successful customer relationship management.
International Voice Experience; having Outbound experience will have an added advantage
Shall operate in US shift timings, and would be required to stretch as and when required
manager level into Telecom Domain for International contact center, US
Appropriate communication and escalation of client issues to multiple levels of site and Operations management
Client strategies to meet client/corporate goals and objective

Employment Type: Full Time, Permanent

Read full job description

Prepare for Your Foundever Interview with Real Experiences!

View interviews

What people at Foundever are saying

2.9

Rating based on 4 Senior Operations Manager reviews

Anonymous · Customer Success, Service & Operations in Hyderabad / Secunderabad

Likes

Nothing that can be used

Dislikes

Everything that's there is not correct

Salary - Poor

+6 more

Read 4 Senior Operations Manager reviews