Executive - Customer Support - Healthcare (1-4 yrs)

-Join a market leader within Hospital / Health Care / Healthtech

-Fantastic work culture

-Attractive Salary & Benefits

Our client is an effective way to empower Healthcare providers. With robust AI technology, backed by human expertise, Our client is a leader in the Medtech space solving critical Cardiovascular conditions by identifying them in time and accurately.

The Job

Job description

Roles and Responsibilities:

Job Description:

- To address customer issues and resolve them in a timely and efficient manner.

- Interact with customers on various channels such as phone, and email and ensure that all customer concerns are being dealt with immediately.

- Take ownership of customer issues.

- Escalate unresolved issues to the appropriate internal teams.

- Collect prompt and accurate feedback from customers.

- Provide accurate, valid and complete information using the right methods/tools.

- Keep records of customer interactions, and call data.

- Follow communication procedures, guidelines and policies.

Ideal Candidate

Customer Support Executive Requirements:

Qualification: Minimum of graduation in any field.

Experience: 0 to 5 years.

Language Preference: English, Hindi, Kannada and any other regional language(Tamil/Telugu) fluent in speaking.

- Willing to work on rotational & night shifts.

- Excellent interpersonal and written and oral communication skills.

- Ability to work and support the team.

- Computer proficiency.

- Knowledge of conflict resolution techniques is preferable.

Telephone etiquettes.

- Ability to multitask, prioritize, and manage time effectively.

- Work from the office.

Industry: Health Care

Location: Malleshwaram(Bangalore)

Job Types: Full-time, Permanent

Schedule:

- Day shift

- Night shift

- Rotational shift

- Weekend availability

- Ability to commute/relocate:

Malleswaram, Bengaluru, Karnataka: Reliably commute or planning to relocate before starting work (Preferred)

Application Question(s):

We must fill this position urgently.

Can you start immediately?

Experience:

Customer support: 1 year (Preferred)

Language:

- Hindi (Preferred)

- Tamil (Preferred)

- Telugu (Preferred)

- Kannada (Preferred)

Work Location: In person