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Client Onboarding Specialist
Spyne
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
are seeking a highly motivated and results-driven Onboarding Specialist to join our Customer Success team. The ideal candidate will be responsible for building strong relationships with our customers, ensuring their success with our products, and helping to grow our business by driving customer satisfaction, retention, and expansion.
What will you do?
- Lead and manage the entire customer onboarding process
- Ensure a smooth transition from initial engagement to successful go-live and implementation of Spyne products.
- Cultivate strong customer relationships throughout the onboarding phase
- Take charge of customer issues from start to finish - while working in a dynamic and fast-paced environment
- Respond to support queries, provide answers and be the go-to guide
- Analyze customer data to improve customer experience.
- Leverage chat, email, and video conferencing functionality to help our customers.
- De-escalate and resolve issues by leveraging platform and industry expertise
- Work well under time constraints and meet schedules; at times with unexpected deadlines, to ensure client s needs are met
- Build mental muscle and become a product expert - youll be a go-to resource for both customers and coworkers
- Interact with cross-functional teams to identify areas where we can better serve our customer base through automation or added features.
What you must have ?
- Bachelors/ Master s degree with 3-4 years of work experience in a customer/client-facing role
- Experience with US client is an added advantage
- Demonstrated experience in problem-solving with attention to detail
- Strong written and verbal communication skills in English
- Experience with HubSpot, and Freshdesk is mandatory
- Openness to work in US shift timings
Employment Type: Full Time, Permanent
Read full job description
What people at Spyne are saying
What Spyne employees are saying about work life
based on 57 employees
Flexible timing
Monday to Friday
No travel
Day Shift
Spyne Benefits
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Health Insurance Soft Skill Training Team Outings Work From Home
Submitted by Employees
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