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Associate- Customer Support
Sutherland Global Services
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be the primary point of contact for our Business-to-Business customers through Calls..
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
Suggest process improvements and flag recurring customer issues through proper channels
- Good verbal and written communication skills in English.
- Strong customer service mindset with good communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- High school diploma or equivalent and above.
- 0-2 years of experience (freshers welcome!).
Employment Type: Full Time, Permanent
Read full job description
What people at Sutherland Global Services are saying
Rating based on 3 Customer Support
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
Likes
We have to growth our skills like typing and english knowledge
- Salary - Excellent
+6 more
Dislikes
Nothing it's a nice working with Sutherland
Customer Support salary at Sutherland Global Services
reported by
46
employees
₹1.6
L/yr - ₹4.7
L/yr
11%
more
than the average Customer Support Salary in India
View more details
What Sutherland Global Services employees are saying about work life
based on 7.7k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Sutherland Global Services Benefits
Submitted by Company
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance
Submitted by Employees
View more benefits 
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