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326 Sutherland Global Services Jobs
Associate - Customer Service Consultant
0-2 years
₹ 2.3L/yr - 4L/yr (AmbitionBox estimate)
Hyderabad / Secunderabad
1 vacancy
Associate - Customer Service Consultant
Sutherland Global Services
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be the primary point of contact for our Business-to-Business customers through Voice, Email & Chat.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
- Good verbal and written communication skills in English.
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-level knowledge of Windows operating systems.
- Familiarity with email etiquette and multi-channel communication (Voice, Email & Chat).
- High school diploma or equivalent and above.
- 0-2 years of experience (freshers welcome!).
- Location: Work from Office - Sutherland, 7th Floor, Divyasree Building, Lanco Hills, Manikonda, Hyderabad 500089
- Shift: Rotational shifts-includes both day and night
- 5 days of work, 2 day-rotational off
- A fast-paced, global work environment where your voice matters.
- Skills for life: problem-solving, professionalism, adaptability, and communication.
- A team that feels like family and celebrates every win big or small.
- A platform to grow quickly within a global MNC with learning and development opportunities.
- Recognition and rewards as you shape your career journey.
Employment Type: Full Time, Permanent
Read full job description What people at Sutherland Global Services are saying
Rating based on 412 Customer Service Associate
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
They way we can gain knowledge my learning certain things about the process by individual
- Salary - Good
Job security is a main concern and there is no certain growth by encouraging the employees
- Job security - Poor
Customer Service Associate salary at Sutherland Global Services
What Sutherland Global Services employees are saying about work life
Sutherland Global Services Benefits
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance 
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