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326 Sutherland Global Services Jobs
Customer Support Associate - Voice
0-3 years
₹ 1.4L/yr - 3.9L/yr (AmbitionBox estimate)
This is an estimate of the average salary range for this
position. It has not been reviewed by the company, and
the actual salary may differ.
Chennai
1 vacancy
Customer Support Associate - Voice
Sutherland Global Services
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
- Be the primary point of contact for our Business-to-Business customers through Voice.
- Provide timely, accurate, and professional support while maintaining service-level agreements (SLAs).
- Take full ownership of each interaction with proactive problem-solving and excellent customer service.
- Handle sensitive issues with a positive and empathetic approach, always portraying the brand in a positive light.
- Maintain customer records and call documentation in our systems with precision.
- Meet performance metrics such as quality, productivity, attendance, and first-contact resolution.
- Suggest process improvements and flag recurring customer issues through proper channels.
- Excellent communication skills in English
- Strong customer service mindset with active email communication skills.
- Ability to empathize with customers, manage time effectively, and work independently.
- Basic user-l
Employment Type: Full Time, Permanent
Read full job description
What people at Sutherland Global Services are saying
Rating based on 87 Customer Support Associate
reviews
Anonymous · Customer Success, Service & Operations
in Chennai
Likes
👎🏻 litterly nothing
Dislikes
shifts are terrible. No Salary increment . Waste of time to work here
- Salary - Bad
+4 more
Customer Support Associate salary at Sutherland Global Services
reported by
427
employees
₹1.6
L/yr - ₹4
L/yr
5%
less
than the average Customer Support Associate Salary in India
View more details
What Sutherland Global Services employees are saying about work life
based on 7.7k employees
Flexible timing
Rotational Shift
No travel
Day Shift
Sutherland Global Services Benefits
Submitted by Company
Worklife Balance Perks & Bonuses Employees Allowance Paid Vacation Food Vouchers Health insurance
Submitted by Employees
View more benefits 
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