Technical Support Engineer

Dear Connections, Looking for Networking Engineer L1 Voice Support.Qualification - Graduate with Computer Science Background is mandatory. Engineering background, certification on networking concepts preferred.Work Experience - Minimum 10 months ( Technical or Customer support)

Skills and Ability:-

• Comprehensive understanding of typical home network deployments is required.
• The candidate must be able to identify a diversity of

networking home devices' specific functions andconfigurations.

• Candidate must demonstrate excellent English communication skills.
• The candidate must be attentive to details.
• Candidate must have excellent analytical, organizational, and time management skills.
• Candidate must be well mannered and demonstrate customer services skills.
• Candidate must be able to perform well in a steep learning curve.
• The candidate must be able to sell support contracts.

Soft Skills -English: Excellent, C1 CEFR LevelAccent: NeutralAbility to give good step by step instruction.Positive tone.Computer Proficiency:-

• Firm understanding of Windows and macOS.
• Firm understanding of Android and iOS.
• Firm understanding of common firewall configuration.
• Firm grasp of typical non-enterprise grade modems, routers, wireless devices, and VPN is required.
• Comprehensive understanding of typical home network layouts is required.
• Demonstrable troubleshooting ingenuity is required.

Salary- Upto 4.5 LPA

Work Location - Sec 81, SEZ Noida

Both side cab facility

US Shifts 24*7 Window

Immediate Joiners only

Please share only relevant CVs on aradhaya.vashistha@techmahindra.com 7902015146,

sushmita.singh@techmahindra.com 8076156294