Customer Support Representative

• Role & responsibilities

Job Title: Disputes and Chargeback Analyst (Card Disputes Fraud & Non-Fraud)

Location: Malad, Mumbai

Job Type: [Full-Time/Shift-Based – specify if needed]

Process Type: Chat Support

Company: Teleperformance DIBS

Industry: BPO / FinTech / Banking Support Services

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Job Summary:

Teleperformance DIBS is hiring candidates with experience in card disputes, chargebacks, and fraud/non-fraud case handling. The role demands strong communication skills, analytical thinking, and a keen attention to detail in a high-pressure chat-based customer service environment.

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Mandatory Experience:

Minimum 1 year of experience in disputes and chargeback handling.

Prior experience in handling card disputes, including both fraud and non-fraud, is mandatory.

Familiarity with Visa’s VROL (Visa Resolve Online) platform is strongly preferred.

Experience in chat-based customer service with a demonstrated ability to resolve complex queries efficiently.

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Language Proficiency:

Proficiency in written English.

Second language proficiency level of B2 or higher (as per CEFR).

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Skills and Requirements:

Strong communication skills (especially in customer chats).

Critical and analytical thinking.

Excellent attention to detail.

Ability to multitask, analyze, and make decisions under time pressure.

Solid computer literacy and ability to conduct research online.

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Interested Candidates Can Contact:

HR Coordinator Contacts:

📞 Punita – 9833623145

📞 Chhaya – 8657460088

Email IDs:

📧 chhaya.agarwal@teleperformancedibs.com

📧 punitha.raj@teleperformancedibs.com