Support Engineer 2

L2 Level Engineer - Bengaluru - MG Road

Scope of Work for Engineer: Technical Support on Desktops & Laptops, L2 Support for Server, Firewall & Cloud.

Main responsibilities of the role:

• Responsible for managing incoming fault tickets and installation of new PC's and peripherals.
• Acts as a point of contact between the Client, Vendors and security teams to resolve desktop/laptop problems.
• Implements operational support standards and procedures related to change management, performance management and security.
• Ability to manage Customers/end users while resolving Operating System, application and network connectivity problems.
• Keeps himself/herself updated on emerging operational support technologies and industry trends - specifically M365, Windows OS (Server 2022 and Win 10/11), MS InTune, Antivirus or Antimalware
• Be flexible to perform after hours work and perform on call support as required.
• Work in a combined role of network management, support and IT projects.
• This is a 1st level support role both in person and over the phone or Remote connectivity
• Be involved in upgrade projects and be flexible while working in a growing and developing environment.
• Excellent troubleshooting skills on the technologies implemented and must be willing to learn /adapt in a fast-paced environment.

Skills required:

• Approximately 6 - 7 years of working experience in a support role in Windows environment.
• Should have worked in a MNC company with more than 500+ User Base and have the capability to understand Latest Technical and Dynamic Environments.
• Experience in supporting Microsoft Platforms and Linux Desktops.
• Strong Understanding of networking (LAN / WAN technologies) and TCP/IP.
• Strong hardware skills on PCs, laptops and printers.
• Ability to resolve issues and handle conflicting priorities in a dynamic work environment.
• Customer centric and a team player. • Strong written and verbal communication skills.
• Strong documentation skills.

MINIMUM QUALIFICATIONS: Education: Bachelors degree in information technology or related field. Diploma holders with exceptional technical skills are also fine.

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If interested with this opportunity, Kindly - do share your updated Resume along with below required details to devaraj.v@valuepointsystems.com OR WhatsApp to 8867682884

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