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based on 57.8k Reviews

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6,035 Wipro Jobs

Administrator - L3

Wipro Limited

 · 

3.7

 based on 57.8k Reviews

3-5 years

₹ 1.8L/yr - 9.5L/yr (AmbitionBox estimate)

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This is an estimate of the average salary range for this position. It has not been reviewed by the company, and the actual salary may differ.

Bangalore / Bengaluru

Administrator - L3

Wipro

posted 1 week ago

Job Role Insights

Flexible timing

Key skills for the job

Packaging Application Packaging Intune Change Management SCCM Powershell

+ 9 more

Job Description


  

 Role Purpose 

 EXPECTATIONS AND TASKS 

 Technical Tasks 
  • Build new software packages for Windows platform
  • Refresh existing packages or applications for Microsoft Windows platform. (lite package, essential QA only)
  • Application packaging using install shield.
  • Resolving end-user packaging incidents.
  • Provide technical consultancy and support to team in related area of technology.
  • Support all software packages
  • Submit application requests for software

  •  Process Expectations 
  • Follow agreed processes and procedures for ticket resolution.
  • Have a pro-active approach to identify, co-ordinate and resolve tickets
  • Be a team player and interact/help team members/cross functional teams to achieve faster issue resolution
  • Follow/improve SLA resolution timings.
  • Adhere to incident, problem and change management processes.
  • Participate in team meetings as per the agreed governance model.
  • Engage SAP CTW experts, if required as per service catalog RACI. Work to reduce the ticket assignment to Experts group
  • Participate and contribute in continual service initiatives/improvements.
  • Assist operation line manager in meeting program objectives.
  • Contribute to create and update the knowledge articles. Update documents and share them with the operation line manager for review and approval.
  • Keep updated on new technologies and request training if needed.
  • Communicate with identified users appropriately via all approved media.
  • Adhere to shift timings and complete the assigned tasks
  • Hand-off pending issues/tasks to in-coming shift with all details, as per the defined process
  • Act as a backup resource, as/when needed.


    •  EDUCATION AND QUALIFICATIONS / S AND COMPETENCIES 
  • University degree or equivalent work experience
  • Required:
  • Expert knowledge of a packaging tools set e.g. Flexera, Install aware.
  • Understanding of software distribution tools such as SCCM & Intune.
  • Strong knowledge of SCCM (deployment tool)
  • Strong knowledge of scripting PowerShell (VB scripting)
  • Good knowledge of Windows 10 operating system (file system, registry).
  • Experience in process automation.
  • Basic knowledge of software installation/de-installation.
  • Good knowledge of quality process and should have handled reviews with customer.
  • Good knowledge of technical troubleshooting.
  • Open to work in 16x5 support shifts and provide on-call support during off-business hours
  • Willingness to learn new skills and technologies.
  • Ability to make quick decisions, assume leadership without supervision, able to assume a role of authority as necessary.
  • Ability to think independently and find solutions to complex issues through different sources
  • A keen eye for detail and a result driven approach
  • Effective analysisAbility to listen, analyze and summarize.
  • Ability to work in stressful situations. Conflict management skills is a plus.
  • Customer and team-work oriented.

    • Outstanding communication skills. Excellent English written and oral communication

      

    Do


  • Ensure timely response of all the tickets raised by the client end user
  • Service requests solutioning by maintaining quality parameters
  • Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep
  • Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe
  • Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction
  • Provide an acceptance and immediate resolution to the high priority tickets/ service
  • Installing and configuring software/ hardware requirements based on service requests
  • 100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations
  • Provide application/ user access as per client requirements and requests to ensure timely solutioning
  • Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer
  • Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction
  • Coordinate with on-site team for complex problem resolution and ensure timely client servicing
  • Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner


    •   

    Deliver
        No  Performance Parameter  Measure    1.    100% adherence to SLA/ timelines
    Multiple cases of red time
    Zero customer escalation
    Client appreciation emails    

      

      
    Mandatory

    Skills:
  • Application Packaging - Windows.

    Experience3-5 Years.


    • Employment Type: Full Time, Permanent

    Read full job description

    What people at Wipro are saying

    3.6
    Rating based on 331 Administrator reviews

    Likes

    Nothing, the management the company the transportation, the project. I wish nobody join wipro technologies KOLKATA specifically.

    Dislikes

    Everything. Just surving for living

    • Salary - Bad
      • +6 more
    Read 331 Administrator reviews

    Administrator salary at Wipro

    reported by 3.2k employees
    ₹2.9 L/yr - ₹8 L/yr
    7% more than the average Administrator Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 57.8k employees
    64%
    72%
    63%
    77%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Soft Skill Training
    Free Transport
    Job Training
    Work From Home +6 more
    View more benefits

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