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Engaged Employer

Wipro

Compare

3.7

based on 57.2k Reviews

Video summary

4683 Wipro Jobs

Technical Lead - L1

Wipro Limited

3.7

based on 57.2k Reviews

4-9 years

Mumbai

1 vacancy

Technical Lead - L1

Wipro

posted 1 week ago

Job Role Insights

Flexible timing

Key skills for the job

AWS Oracle Project Management Angular PLSQL SQL Server

+ 13 more

Job Description

?

Do

Oversee and support process by reviewing daily transactions on performance parameters

Review performance dashboard and the scores for the team

Support the team in improving performance parameters by providing technical support and process guidance

Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions

Ensure standard processes and procedures are followed to resolve all client queries

Resolve client queries as per the SLA’s defined in the contract

Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting

Document and analyze call logs to spot most occurring trends to prevent future problems

Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution

Ensure all product information and disclosures are given to clients before and after the call/email requests

Avoids legal challenges by monitoring compliance with service agreements

Employment Type: Full Time, Permanent

Read full job description

What people at Wipro are saying

3.6

Rating based on 1.4k Technical Lead reviews

Anonymous · Engineering - Software & QA in Pune

Likes

Job security is good, and company is providing many Technical certification opportunities, there are many Projects available if you have updated skill sets.

Job security - Good

+1 more

Dislikes

Promotion and appraisals are very slow, once you are in Higher band you have to forget appraisals or promotions.

Promotions - Poor

Read 1.4k Technical Lead reviews

Technical Lead salary at Wipro

reported by 19.9k employees with 5-17 years exp.

₹10 L/yr - ₹38.5 L/yr

11% more than the average Technical Lead Salary in India

View more details

What Wipro employees are saying about work life

based on 57.2k employees

63%

72%

63%

77%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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