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Quality Assurance Consultant - L2
Wipro
posted 3+ weeks ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Role
Quality Assurance Consultant
Do
- Support process excellence initiatives and drive improvement projects.
- Drive benchmarking and best practices deployment across accounts.
- Understand potential customer dis-satisfaction drivers and proactively mitigate any CSAT/PCSAT risks.
- Work closely with customers and operations leadership team to identify improvement opportunities and drive them to closure.
- Drive projects to improve and maintain the profitability of the process.
- Drive a culture of process improvement using tools like Six Sigma, Lean and Kaizen on the process floors.
- Drive standardization practices on the floor and ensure strict compliance in internal and client defined processes.
- Monitor and drive compliance requirements through Internal Common Minimum standards (CMS), ISO 9001, etc.
- Ensure all process metrics are met.
- Lead quality report and dashboards.
- Support in SOP and VSM creation.
Mandatory Skills: IT Operations Management. Experience: 5-8 Years.
Employment Type: Full Time, Permanent
Read full job description
What people at Wipro are saying
Consultant Quality Assurance salary at Wipro
reported by
5
employees
₹3.3
L/yr - ₹13
L/yr
35%
less
than the average Consultant Quality Assurance Salary in India
View more details
What Wipro employees are saying about work life
based on 57.7k employees
Flexible timing
Monday to Friday
No travel
Day Shift
Wipro Benefits
Submitted by Company
Family and Parenting Perks and Benefits Health Care & Insurance Financial & Retirement Professional Support Vacation and Time off
Submitted by Employees
View more benefits 
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Wipro Mumbai Office Locations
Mumbai Office
Sanghvi House,18, Subhash Road,Vile Parle (E),Mumbai
Mumbai
400057
400057
Mumbai Office
Unit. No. 701, 7th Floor, A-Wing,
Kensington SEZ Park,
Hiranandani Business Park,
Powai, Mumbai
Mumbai
400076
400076
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