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Engaged Employer

Wipro

Compare

3.7

based on 57.8k Reviews

Video summary

6,035 Wipro Jobs

Administrator - L3

Wipro Limited

3.7

based on 57.8k Reviews

3-5 years

₹ 2L/yr - 5.8L/yr (AmbitionBox estimate)

Mumbai

Administrator - L3

Wipro

posted 4 days ago

Job Role Insights

Flexible timing

Key skills for the job

VMware Windows System Administration Active Directory System Administration Windows Server Administration DNS

+ 7 more

Job Description

Role Purpose

The purpose of the role is to resolve, maintain and manage clients software/ hardware/ network based on the service requests raised from the end-user as per the defined SLAs ensuring client satisfaction

Do

Ensure timely response of all the tickets raised by the client end user

Service requests solutioning by maintaining quality parameters

Act as a custodian of clients network/ server/ system/ storage/ platform/ infrastructure and other equipments to keep track of each of their proper functioning and upkeep

Keep a check on the number of tickets raised (dial home/ email/ chat/ IMS), ensuring right solutioning as per the defined resolution timeframe

Perform root cause analysis of the tickets raised and create an action plan to resolve the problem to ensure right client satisfaction

Provide an acceptance and immediate resolution to the high priority tickets/ service

Installing and configuring software/ hardware requirements based on service requests

100% adherence to timeliness as per the priority of each issue, to manage client expectations and ensure zero escalations

Provide application/ user access as per client requirements and requests to ensure timely solutioning

Track all the tickets from acceptance to resolution stage as per the resolution time defined by the customer

Maintain timely backup of important data/ logs and management resources to ensure the solution is of acceptable quality to maintain client satisfaction

Coordinate with on-site team for complex problem resolution and ensure timely client servicing

Review the log which Chat BOTS gather and ensure all the service requests/ issues are resolved in a timely manner

Mandatory Skills:

Microsoft Active Directory Admin.Experience3-5 Years.

Employment Type: Full Time, Permanent

Read full job description

What people at Wipro are saying

3.6

Rating based on 331 Administrator reviews

Anonymous · IT & Information Security in Kolkata

Likes

Nothing, the management the company the transportation, the project. I wish nobody join wipro technologies KOLKATA specifically.

Dislikes

Everything. Just surving for living

Salary - Bad

+6 more

Read 331 Administrator reviews

Administrator salary at Wipro

reported by 3.2k employees

₹2.9 L/yr - ₹8 L/yr

7% more than the average Administrator Salary in India

View more details

What Wipro employees are saying about work life

based on 57.8k employees

64%

72%

63%

77%

Flexible timing

Monday to Friday

No travel

Day Shift

View more insights

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