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6481 Wipro Jobs

Snowflake lead Developer

Wipro Limited

 · 

3.7

 based on 57.3k Reviews

5-8 years

Bangalore / Bengaluru

Snowflake lead Developer

Wipro

posted 1 day ago

Job Role Insights

Flexible timing

Key skills for the job

Virtual Assistant Power BI Python AWS SQL Oracle

+ 14 more

Job Description


  

 

Role Purpose  
The purpose of the role is to support process delivery by ensuring daily performance of the Production Specialists, resolve technical escalations and develop technical capability within the Production Specialists.

  

 

Do  


  • Oversee and support process by reviewing daily transactions on performance parameters
  • Review performance dashboard and the scores for the team
  • Support the team in improving performance parameters by providing technical support and process guidance
  • Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
  • Ensure standard processes and procedures are followed to resolve all client queries
  • Resolve client queries as per the SLAs defined in the contract
  • Develop understanding of process/ product for the team members to facilitate better client interaction and troubleshooting
  • Document and analyze call logs to spot most occurring trends to prevent future problems
  • Identify red flags and escalate serious client issues to Team leader in cases of untimely resolution
  • Ensure all product information and disclosures are given to clients before and after the call/email requests
  • Avoids legal challenges by monitoring compliance with service agreements


    •   


  • Handle technical escalations through effective diagnosis and troubleshooting of client queries
  • Manage and resolve technical roadblocks/ escalations as per SLA and quality requirements
  • If unable to resolve the issues, timely escalate the issues to TA & SES
  • Provide product support and resolution to clients by performing a question diagnosis while guiding users through step-by-step solutions
  • Troubleshoot all client queries in a user-friendly, courteous and professional manner
  • Offer alternative solutions to clients (where appropriate) with the objective of retaining customers and clients business
  • Organize ideas and effectively communicate oral messages appropriate to listeners and situations
  • Follow up and make scheduled call backs to customers to record feedback and ensure compliance to contract SLAs


    •   


  • Build people capability to ensure operational excellence and maintain superior customer service levels of the existing account/client
  • Mentor and guide Production Specialists on improving technical knowledge
  • Collate trainings to be conducted as triage to bridge the skill gaps identified through interviews with the Production Specialist
  • Develop and conduct trainings (Triages) within products for production specialist as per target
  • Inform client about the triages being conducted
  • Undertake product trainings to stay current with product features, changes and updates
  • Enroll in product specific and any other trainings per client requirements/recommendations
  • Identify and document most common problems and recommend appropriate resolutions to the team
  • Update job knowledge by participating in self learning opportunities and maintaining personal networks


    •   

    Deliver
        No  Performance Parameter  Measure    1  Process  No. of cases resolved per day, compliance to process and quality standards, meeting process level SLAs, Pulse score, Customer feedback, NSAT/ ESAT    2  Team Management  Productivity, efficiency, absenteeism    3  Capability development  Triages completed, Technical Test performance    

    Mandatory

    Skills:
  • Snowflake.

    Experience5-8 Years.


    • Employment Type: Full Time, Permanent

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    What people at Wipro are saying

    2.3
    Rating based on 7 Lead Developer reviews

    Likes

    Encourage to upskill always and be relevant in the industry

    • Skill development - Excellent
      • +4 more
    Dislikes

    Salary and promotion processes

    Read 7 Lead Developer reviews

    Lead Developer salary at Wipro

    reported by 47 employees with 6-14 years exp.
    ₹10.5 L/yr - ₹34.5 L/yr
    8% less than the average Lead Developer Salary in India
    View more details

    What Wipro employees are saying about work life

    based on 57.3k employees
    64%
    72%
    63%
    77%
    Flexible timing
    Monday to Friday
    No travel
    Day Shift
    View more insights

    Wipro Benefits

    Submitted by Company
    Family and Parenting
    Perks and Benefits
    Health Care & Insurance
    Financial & Retirement
    Professional Support
    Vacation and Time off
    Submitted by Employees
    Cafeteria
    Health Insurance
    Soft Skill Training
    Free Transport
    Job Training
    Work From Home +6 more
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