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WNS
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104 WNS Jobs
Mega Walkin Drive -Senior Associate/Lead Associate-Operations
2-4 years
₹ 3L/yr - 4.8L/yr (AmbitionBox estimate)
Bangalore / Bengaluru
30 vacancies
Mega Walkin Drive -Senior Associate/Lead Associate-Operations
WNS
posted 1 day ago
Job Role Insights
Flexible timing
Key skills for the job
Job Description
Qualifications:
- 2+ years experience as supervisor/acting supervisor in a call center environment
- Strong leadership and team management skills
- Exceptional verbal and written communication abilities
- Ability to analyze data and make informed decisions
- Knowledge of call center operations and metrics
- Proficiency in call center management software and Microsoft Office
Job Description:
- Manage team performance
- Provide effective coaching and constructive feedback to subordinates
Take customer service and escalation when needed - Holds team huddle/coaching session/goal-setting/one-on-one as needed/required
- Handles escalated requests and researches answers posted by associates to ensure customer satisfaction
- Reviews and analyzes performance data, creates action plans, and monitors execution to ensure goals are met
- Holds regular check-in meetings with the client to keep them informed of the trends, changes, and development within the team
- Facilitates learning sessions to enhance associate technical and communication skills
- Performs administrative tasks such as sending daily capacity reports, daily/weekly performance dashboards, and Other ad hoc tasks
Employment Type: Full Time, Permanent
Read full job description What people at WNS are saying
Rating based on 642 Senior Associate Operations
reviews
Anonymous · Customer Success, Service & Operations
in Indore
Good work life balance, good working environment with necessary amenities. Regular sessions for both fun and learn activities
Appraisal rate is poor , also sometime toxic office groupings
Senior Associate Operations salary at WNS
What WNS employees are saying about work life
WNS Benefits
Job Training Health Insurance Soft Skill Training 
Cafeteria 
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Karnataka 560048
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