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Bpo Convergence

3.5

based on 717 Reviews

Video summary

Company Overview

Company Locations

Bpo Convergence Customer Service Executive Reviews

Updated 14 Apr, 2025

Category Ratings

3.3

Work-Life Balance

3.2

Job Security

3.2

Skill Development

3.1

Company Culture

3.0

Work Satisfaction

2.8

Salary

2.7

Promotions

What employees say about Bpo Convergence?

Insights from employee reviews on AmbitionBox

Workplace insights

Rotational Shift

63% employees reported

Flexible timing

57% employees reported

No travel

61% employees reported

View more detailed insights

Gender based rating

3.7

Rated by Women

8 reviews

3.1

Rated by Men

16 reviews

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Top Mentions in Bpo Convergence Customer Service Executive Reviews

26 reviews found

Sort By: Popular

Customer Service Executive in New Delhi

Full Time

Customer Success Department

1.0

updated on 20 Sep 2024

Likes

Worst company I have ever seen don't join nothing to like cheaters

Dislikes

Worst company ghatiya client mha ghatiya thug company lutere bechare sellers no one can. Join I suggest

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Non Voice Department

4.0

updated on 08 Apr 2025

Likes

Good

Dislikes

Salary issue

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Bpo Convergence Customer Service Executive Interview Questions

A Customer Service Executive was asked Q. Explain the difference between BPO and a call center.

Read all Customer Service Executive que...

A Customer Service Executive was asked Q. Explain what a call center is.

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A Customer Service Executive was asked Q. Which process is best suited for you: voice or web?

Read all Customer Service Executive que...

A Customer Service Executive was asked Q. Explain the basis of handling customer in inbound or outbound,how u deal with an...read more

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Read Bpo Convergence Customer Service Executive Reviews based on locations

You are reading trusted reviews. Keep reading to find out more about Bpo Convergence.

Customer Service Executive in Noida

Full Time

Non Voice Department

1.0

updated on 15 Apr 2024

Likes

very bad experience with BPOC noida, Im facing health issu but they are not supporting, they hold my salary

Dislikes

Do not join this company, salary issue, deduction, login

Customer Service Executive in Noida

Full Time

Non Voice Department

4.0

updated on 30 May 2023

Likes

The culture & atmosphere is very friendly. Job security is pretty good. Ur job is safe & secure unless you do blunder. If we are loyal & honest towards our work,every one will cooperate in terms of securing your job but we hardly get any casual leaves apart from weekoff.

Dislikes

We don't get our leaves approved easily.. 8-10 leaves r there with me but I could hardly utilize a single leave as team leader doesn't approve them sighting work pendency

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

3.0

updated on 10 Aug 2023

Likes

I like the environment and floor decorum of bpo office.

Dislikes

I dislike the the way HR team and Manager not bother about agents security, no increment in salary, no proper response from HR team on pay slips and after reliving no relieving letter were given after resign acceptence, delay in FNF amount and Experience letter which was a worst experience.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Asansol

Full Time

Customer Success Department

5.0

updated on 06 May 2023

Likes

Friendly behaviour

Dislikes

Daily basis shift rotational

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Bangalore Rural

Full Time

Non Voice Department

3.0

updated on 31 Jan 2023

Likes

Overall gud

Dislikes

No appraisal

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Voice / Blended Department

5.0

updated on 26 Feb 2023

Likes

Good and excellent learning experience

Dislikes

Surrounding i don't like

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Customer Service Executive in Ameerpet

Full Time

Customer Care Department

5.0

updated on 16 Aug 2022

Likes

I LOVED IT and im proved my self

Dislikes

There no faults to say anything

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

rapido supply Department

3.0

updated on 15 Aug 2022

Likes

skill development and learning

Dislikes

non supportive team leaders and managers

Work Details

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Executive in Asansol

Full Time

Voice / Blended Department

5.0

updated on 15 Feb 2023

Likes

Gain experience

Dislikes

Not growth

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Ameerpet

Full Time

Customer Service Department

5.0

updated on 25 May 2022

Likes

Good but also the preparation of

Dislikes

Very poor

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Customer Service Executive in Kolkata, West Bengal, Delhi

Full Time

Customer Success Department

3.0

updated on 26 Sep 2024

Likes

Overall good but need to improve on work culture

Dislikes

Work culture and shift Timmg

Work Details

Work policy: 3 days/week from office

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Hyderabad / Secunderabad

Full Time

Ameerpet Department

5.0

updated on 03 Oct 2021

Likes

Its was great experience

Dislikes

Nothing

Work Details

Good

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Noida sector- 1

Full Time

Voice / Blended Department

5.0

updated on 08 Jul 2023

Likes

It's a good company

Dislikes

Salary is not increment in the company

Work Details

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Top trending discussions

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Day to Day Office

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KPMG India

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HQ - Bhubaneswar, Odisha, India

BPO

1k-5k Employees (India)

People also ask about Bpo Convergence's Customer Service Executives

Is Bpo Convergence a good place to work for Customer Service Executives?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 3.4 out of 5 from over 26 employee reviews, it's clear that most customer service executives have an average experience working at Bpo Convergence. Work-Life balance holds the highest rating at 3.3, while career growth is rated the lowest amongst all factors at 2.7.

Does Bpo Convergence pay their Customer Service Executives well?

According to AmbitionBox reviews, Bpo Convergence customer service executives rate their salary and benefits at 2.8 out of 5, based on 26 reviews. This lower rating reflects a significant level of dissatisfaction among employees regarding compensation and benefits, suggesting that many may feel undercompensated. You can know more about Bpo Convergence's customer service executives salaries here and to read reviews specifically about salary and benefits at Bpo Convergence for customer service executives, click here .

How is the work culture at Bpo Convergence for Customer Service Executives?

Work culture at Bpo Convergence for customer service executives is rated 3.1 out of 5 by 26 employees on AmbitionBox, indicating an average environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The rating reflects that while some aspects of the work culture are satisfactory, there is room for improvement in certain areas.

How is the job security at Bpo Convergence for Customer Service Executives?

Based on 26 reviews on AmbitionBox, Bpo Convergence's customer service executives rate job security at 3.2 out of 5. This lower rating indicates that a significant number of employees may have concerns about their job stability and the reliability of their roles at Bpo Convergence.

Bpo Convergence Customer Service Executive Reviews by Locations

Bpo Convergence Reviews by Designations

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 26 Bpo Convergence reviews submitted by Bpo Convergence employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Bpo Convergence is the right company for you. 63% of employees reported the wo...