The work environment is very good. Management and HR policies is good for the employee. Chances for Career growth for the employee applying in international vacancies.

Dislikes

Thi is not the bad thing I say need to improve that the management level should meet the field level technician at least one or three months to take the review of the work environment.

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Back Office Executive in Pune

Full Time

Back Office Department

5.0

updated on 27 Sep 2018

Likes

This is the best i have ever worked.. Atmosphere, teammates, management all are very good.

Dislikes

More salary

Work Details

Work timings: Flexible Timings

Serco Interview Questions

A Sales Executive was asked Q. What is the transportation status?

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Customer Support Associate in Gurgaon / Gurugram

Full Time

Voice / Blended Department

1.0

updated on 30 May 2023

Likes

There is nothing to like about serco. Complete infrastructure is corrupted by a** licking pests. Team leaders, managers, HR team don't give a damn about working environment. And if you are looking for appraisal or promotion then you have to be someone's pet.

Dislikes

Poor quality of work. It is more like a government office where you need to go round and round for getting a single task done. And once you left the company forget about your pending salary and pf funds.

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

Senior Process Executive Data in Chennai

Full Time

Banking Operations Department

5.0

updated on 29 Sep 2023

Likes

Work environment and shift timings

Dislikes

Actually I have enjoyed working in Serco. So no issues or any disregrets with the company

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Senior Customer Service Executive in Chennai

Full Time

Non Voice Department

4.0

updated on 28 Feb 2023

Likes

Good environment stress less work

Dislikes

Nothing but there is no growth for employees

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

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Non Voice Processor in Chennai

Full Time

Banking Operations Department

4.0

updated on 11 Oct 2023

Likes

Good environment

Dislikes

Nothing to tell

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Senior Customer Service Executive in Chennai

Operations Support Department

5.0

updated on 13 Oct 2021

Likes

It's a secured job, friendly environment, good transportation facilities, comfortable feeling etc

Dislikes

No dislikes

Work Details

My designatiob is senior customer service executive and My total years of experience is 2.6 yrs

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Electrician in Dubai

Facility Maintenance Department

4.0

updated on 20 May 2021

Likes

Good work environment and culture. Teammates are supportive and the management is transparent. There is a huge cafeteria and gaming arcade for chilling. Company policies are good, appraisals are fair and they give good salary hike and bonus every year..

Dislikes

There is no political leaders Working together as team

Work Details

The job is quite interesting! I struggled a bit in the beginning as there was no formal training session. I learnt everything on the job. I got a chance to wear multiple hats and that helped me get a taste of different roles within the

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within Country.

Engineering and Maintenance Technician in Dubai

Operations, Maintenance & Support Department

4.0

updated on 24 Sep 2020

Likes

During this pandemic situation serco helped us to stand stable and provided us with job security. Cared about each and every employee by providing safe transport, work environment and isolation requirements for employees.

Work Details

Platform to learn and develop my skills also I can see better future.

Work timings: Strict Timings

Work related travel: This job involves Travel Within City.

C.S.A in Gurgaon / Gurugram

Voice / Blended Department

4.0

updated on 30 Jan 2020

Likes

environment is good but as per salary this not good. this is good that there is hard working but in salary not doing well. providing last 1k to 11 k ctc

Dislikes

same in this bpo

Work Details

it was good but i had work till 30 month order there and no any apresols and no salary growth

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Mumbai Suburban

blue star Department

5.0

updated on 15 Nov 2021

Likes

Good work environment & all good

Dislikes

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

Customer Service Associate in Goregaon east nesco

Telecalling Department

4.0

updated on 28 May 2021

Likes

Environment was all good

Dislikes

It was great working there Bt there was not hype in salary

Work Details

Excellent. Learn a lot from there, like how to talk with customers how to greet them and most of all self control

Work timings: Strict Timings

Work related travel: This is a desk job.

Customer Service Associate in Lucknow

Telecom Department

4.0

updated on 29 Mar 2018

Likes

I do my work with satisfaction.give all satisfaction to our teamleader.so its a gud opportunity to us to handle all customers .i like all atmosphere there.all employees n team leader also deducated to their work

Dislikes

I dislike most when i give all answers to a custmer den he dosent cut cll n keep continue in a cll.sometimes receive a harrasment cll

Work Details

Working with serco bpo is really exciting ...feeling gud .n sometimes .irritating becoz of bad customers

Work timings: Strict Timings

Work related travel: This is a desk job.

Team Lead Operations in Mohali

Voice / Blended Department

5.0

updated on 04 Dec 2017

Likes

working environment is quite favourable over there.. plus my colleagues come from various cultural backgrounds which is somewhere very interesting, and we work happily.

Dislikes

personally there is no issue, the only thing is job security which usually everyone wants now a days.

Work Details

Have worked in this company for 2.5 years as a team leader in marketing department (Asian Paints), basic duty was to handle the team, previously there were 80 agents working under me..

Work days: Monday to Saturday (Strict Timings)

Work related travel: This is a desk job.

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5k-10k Employees (India)

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People also ask about Serco

Is Serco a good place to work for?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 90 employee reviews, it's clear that most employees have a positive experience working at Serco. Work-Life balance holds the highest rating at 4.2, while salary & benefits is rated the lowest amongst all factors at 3.9. Read reviews about work-life balance and salary & benefits on AmbitionBox.

Does Serco pay their employees well?

According to AmbitionBox reviews, Serco employees rate their salary and benefits at 3.9 out of 5, based on 90 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Serco salaries here and to read reviews specifically about salary and benefits at Serco, click here .

How is the work culture at Serco?

Work culture at Serco is rated 4.1 out of 5 by 90 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco. To read reviews specifically about work culture at Serco, click here .

How is the job security at Serco?

Based on 90 reviews on AmbitionBox, Serco employees rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Serco, click here .

Is work from home available at Serco?

According to AmbitionBox, 14% of Serco employees work from home permanently, 74% work from the office, and 12% follow a hybrid model, based on 23 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 90 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 31% of employees reported the working days at Serco as Monday ...

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Serco Salaries in India

Customer Service Associate 61 salaries	Unlock ₹0.9 L/yr - ₹4 L/yr
Senior Customer Service Executive 58 salaries	Unlock ₹1 L/yr - ₹4.3 L/yr
Customer Service Executive 50 salaries	Unlock ₹0.9 L/yr - ₹5 L/yr
Customer Care Executive 46 salaries	Unlock ₹1 L/yr - ₹3.2 L/yr
Team Lead 42 salaries	Unlock ₹1 L/yr - ₹6.1 L/yr