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Serco

4.3

based on 832 Reviews

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Serco "Work Environment" Reviews

Updated 16 Apr, 2025

90 reviews found

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Customer Care Executive in Kolkata

executive Department

4.0

updated on 18 Jun 2018

Likes

It was a friendly environment, the employees used to help each other

Dislikes

You cannot go outside for even loo at evening, only because of the call pressures

Work Details

I want to work again like this company, nothing else

Work days: Rotational Shift (Strict Timings)

Work related travel: This job involves Travel Within City.

Customer Service Executive in Kolkata

Voice / Blended Department

5.0

updated on 16 Jul 2019

Likes

Very good work atmosphere. The training was very good. Their behaviour was very good to me. It was a nice experience to work with serco.

Dislikes

Career growth I think go so good.

Work Details

It was very good experiences.

Work days: Rotational Shift

Work related travel: This is a desk job.

Serco Interview Questions

A Sales Executive was asked Q. What is the transportation status?

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A Sales Associate was asked Q. What excites you about working in sales?

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Get interview-ready with top interview questions & answers

A Customer Service Executive was asked Q. How would you handle pressure in a sales environment?

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An Analyst was asked Q. How do you crack situation-based interview questions?

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An Associate was asked Q. Short and long term goal

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Customer Service Executive in Hyderabad / Secunderabad

Branch Office Department

4.0

updated on 07 Jun 2022

Likes

A friendly environment, encouraging team leaders, very polite staff. There huge cafeteria arcade for chilling. Company policies are good.

Dislikes

Salary is decent but career growth is slow.There are 15 days of training period but not paid.

Work Details

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Quality Analyst in Ambattur estate

Loans and servicing Department

3.0

updated on 26 May 2022

Likes

Very nice place to work, growth is expected according to individual performance.very friendly environment.

Dislikes

Politics is there , ex employee are not consider again in some occasions. Don't know why.

Work Details

Work days: Monday to Friday (Strict Timings)

Work related travel: This is a desk job.

Read Serco Reviews based on designations

Customer Care Executive in Mumbai

Health Care Department

5.0

updated on 27 May 2021

Likes

Friendly atmosphere

Dislikes

Cantine

Work Details

Work days: Monday to Friday (Flexible Timings)

Work related travel: This job involves Travel Within City.

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Senior Executive in Gurgaon / Gurugram

Non Voice Department

5.0

updated on 22 Feb 2018

Likes

The work atmosphere was great. I actually enjoyed going to work each day. I felt leadership team was great as well. They knew all of their employees on a first name basis and tried to make those personal connections. I also enjoyed that fact that the office tried to do community outreach with local organizations....Read More

Dislikes

I felt that the opportunities for me there were limited by the structure and size of the company.

Work Details

My work profile was little challenging. I used to handle customer disputes. I had access to open customer account and made help them accordingly. After 8 months I was shifted to Maintenance department. Overall it was a great leaning experience.

Work days: Monday to Friday (Flexible Timings)

Work related travel: This is a desk job.

Business Development Executive in Ahmedabad

Business Development Executive Department

4.0

updated on 10 Oct 2019

Likes

Nice job & lots of opportunities

Dislikes

Not sure

Work Details

Excellent work

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This job involves Travel Within City.

C.S.A in Vadodara

Operations Support Department

3.0

updated on 23 Nov 2019

Likes

Good environment.process and system easy to use.

Dislikes

Upper level staff not support to csr.wfm Dept playing politics .

Work Details

I have joined 1 day of serco opening in Baroda 2 year working.wfm Dept is very sameles.. I never worked with wfm menegar .then I will leave serco bpo..

Work days: Rotational Shift (Strict Timings)

Work related travel: This is a desk job.

Process Trainer

Corporate Training Department

3.0

updated on 25 Jan 2019

Likes

Working atmosphere is good and good transport services

Dislikes

Human resources and Management are the 2 sides of the same coin No job security or recognition

Work Details

Hectic

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Associate (working remotely)

Full Time

Health Informatics Department

5.0

updated on 14 May 2023

Likes

It's nice environment to work

Dislikes

None

Work Details

Work days: Monday to Saturday (Flexible Timings)

Work related travel: This is a desk job.

C.S.A in Kolkata

Voice / Blended Department

4.0

updated on 24 Sep 2020

Likes

The friendly atmosphere and good guidance from the Team Leader.

Dislikes

The opportunity of growth

Work Details

It was a good experience. I got promoted within a year and my team leader helped me a lot.

Work days: Rotational Shift (Flexible Timings)

Work related travel: This is a desk job.

Qualify analyst in Goregaon

Finance Department

5.0

updated on 28 Sep 2020

Likes

Good work environment. Team mates are supportive and management is transparent

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Work related travel: This is a desk job.

Senior Customer Service Associate in Kolkata

Operation Department

5.0

updated on 09 Jun 2019

Likes

Great opportunity and great work environment

Dislikes

Nothing

Work Details

Work timings: Flexible Timings

Senior Customer Service Executive in Malad

Voice / Blended Department

5.0

updated on 02 Aug 2022

Likes

The way this company boost their employees I belive work environment is really awesome.

Dislikes

Nothing to dislike.

Work Details

Work policy: They provide us flexibility to work from home and office bothe

Work days: Rotational Shift (Flexible Timings)

Work related travel: This job involves Travel Within City.

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HQ - Hook, England

Analytics & KPO

5k-10k Employees (India)

Defence & Aerospace

Engineering & Construction

IT Services & Consulting

People also ask about Serco

Is Serco a good place to work for?

The experience of working at any company can vary based on factors like team, manager, role, company policy etc. However, with an overall rating of 4.3 out of 5 from over 90 employee reviews, it's clear that most employees have a positive experience working at Serco. Work-Life balance holds the highest rating at 4.2, while salary & benefits is rated the lowest amongst all factors at 3.9. Read reviews about work-life balance and salary & benefits on AmbitionBox.

Does Serco pay their employees well?

According to AmbitionBox reviews, Serco employees rate their salary and benefits at 3.9 out of 5, based on 90 reviews. The rating reflects an average level of satisfaction among employees regarding compensation and benefits, indicating that while employees find the compensation and benefits acceptable, there is room for improvement in these areas. You can know more about Serco salaries here and to read reviews specifically about salary and benefits at Serco, click here .

How is the work culture at Serco?

Work culture at Serco is rated 4.1 out of 5 by 90 employees on AmbitionBox, indicating a generally positive environment. Work culture encompasses aspects like collaboration, support, and overall employee satisfaction. The strong rating reflects a supportive and engaging atmosphere at Serco. To read reviews specifically about work culture at Serco, click here .

How is the job security at Serco?

Based on 90 reviews on AmbitionBox, Serco employees rate job security at 4.0 out of 5. This high rating reflects strong employee confidence in the stability and security of their roles at Serco, indicating that most employees feel secure in their positions and trust the company to provide a reliable work environment. To read reviews about job security at Serco, click here .

Is work from home available at Serco?

According to AmbitionBox, 14% of Serco employees work from home permanently, 74% work from the office, and 12% follow a hybrid model, based on 23 reviews in the last 6 months. This indicates an inclination for in-office work arrangements with fewer remote options. To read reviews specifically about work-life balance, click here.

By reading the reviews on this page, you agree that they are (often anonymous) personal opinions and views of reviewers/users of AmbitionBox, which may be biased, and for this, AmbitionBox has no liability. If you believe that a review is inappropriate, please click on "Report" (shown as a flag) present below each review and our moderation team will look into it as soon as possible.

AmbitionBox has 90 Serco reviews submitted by Serco employees. Read reviews on salaries, working hours, work culture, office environment, and more to know if Serco is the right company for you. 31% of employees reported the working days at Serco as Monday ...

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Serco Salaries in India

Customer Service Associate 61 salaries	Unlock ₹0.9 L/yr - ₹4 L/yr
Senior Customer Service Executive 58 salaries	Unlock ₹1 L/yr - ₹4.3 L/yr
Customer Service Executive 50 salaries	Unlock ₹0.9 L/yr - ₹5 L/yr
Customer Care Executive 46 salaries	Unlock ₹1 L/yr - ₹3.2 L/yr
Team Lead 42 salaries	Unlock ₹1 L/yr - ₹6.1 L/yr