Kotak Mahindra Bank Assistant Manager Customer Service salaries in India

Likes

I would say they are always having issues with budget no salary hike extra work given everyday I don't know they have policy to promote through IJP but disaster is they promote anyone without interview thier priority is only to save money for an example my reporting manager has nothing to do with work he only likes zoom meeting and cross sell where he is heading retai assets customer service devision he was not having email etiquette he doesn't know how to speak English only thing he knew is to polish upper management

Dislikes

Low salary Poor Management No employee benefits They hire professional to do labour jobs NPS is the biggest task to achieve when process is longer manegement expect us to score 100 every month specially when u work/ handle location single handedly

Likes

Work friendly with team members.

Dislikes

...cpc branches, sitting capacity in branches very low . Number DST ALSO VERY LOW . DST salary also very low no increments for front line sales . and no promotions. Fully manual work with compared other banks and NBFC's. Even no festival holidays in month ends. Month end Sunday are working days.

Likes

On time salary

Dislikes

Worst work culture, even 2nd Saturday and 4th Saturday also working day.and if anyone not reached daily sales target reporting manager is putting LOP and high work pressure and paying low salaries.and not not given any leaves

Likes

It's a reputed organization. U get salary at right time.

Dislikes

...is toxic. No recognition or appreciation for good work and no work life balance. Increment in salary is nominal. No Promotions to good employees rather are given to those who threatns to resign or on notice period.

Likes

Salary, if you are a good negotiator.

Dislikes

It is a good place for those who came as avp and above. On ground level there is no work life balance and job securities. The main problem is about the culture, so many conference call happens where only limited time employees get for their work. Imbalance professionalism.