i
Bajaj
Finserv
Proud winner of ABECA 2025 - AmbitionBox Employee Choice Awards
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Effectively managing angry customers involves active listening, empathy, and providing solutions to resolve their concerns.
Listen actively: Allow the customer to express their feelings without interruption. For example, say, 'I understand you're upset, please tell me more.'
Show empathy: Acknowledge their feelings. You might say, 'I can see why this situation is frustrating for you.'
Stay calm: Maintain a composed d...
I admire Bajaj Finance's innovative approach and commitment to customer-centric solutions, making it an ideal place for my skills and vision.
Bajaj Finance is a leader in the financial services sector, known for its innovative products like personal loans and consumer finance.
The company's strong focus on technology and digital transformation aligns with my passion for leveraging tech to enhance operational efficie...
I have over five years of experience in collections, focusing on customer relations and debt recovery strategies.
Managed a portfolio of over 300 accounts, achieving a 95% recovery rate.
Implemented a new follow-up system that reduced delinquency by 20%.
Trained new team members on effective communication techniques for collections.
Collaborated with legal teams to handle escalated accounts, resulting in successful se...
Our company, XYZ Bank, specializes in providing personalized banking solutions to meet the diverse needs of our customers.
Founded in 2005, XYZ Bank has grown to serve over 1 million customers.
We offer a range of products including savings accounts, loans, and investment services.
Our commitment to customer service is reflected in our 24/7 support and dedicated relationship managers.
XYZ Bank has received multiple aw...
I hail from the vibrant city of Mumbai, known for its bustling streets, diverse culture, and rich history.
Mumbai is the financial capital of India, housing the Bombay Stock Exchange.
The city is famous for its street food, especially vada pav and pav bhaji.
Mumbai has a rich film industry, popularly known as Bollywood.
The Gateway of India is a significant historical monument located in Mumbai.
I have a solid understanding of finance, including budgeting, forecasting, and financial analysis to drive sales performance.
Experience in creating and managing sales budgets to optimize resource allocation.
Proficient in analyzing financial reports to identify trends and opportunities for growth.
Skilled in forecasting sales based on historical data and market analysis, ensuring realistic targets.
Understanding of p...
I approach sales with a customer-centric mindset, focusing on building relationships and understanding client needs to drive results.
Understand the customer's needs: I conduct thorough research and ask probing questions to identify pain points.
Build relationships: I prioritize establishing trust and rapport with clients, which leads to long-term partnerships.
Tailor solutions: I customize my sales pitch based on th...
Cross-selling achievements involve strategies to increase sales by offering complementary products or services to existing customers.
Identify customer needs: Analyze purchase history to suggest relevant products.
Train sales team: Equip staff with knowledge on product benefits for effective recommendations.
Leverage data analytics: Use CRM tools to track customer interactions and preferences.
Create bundled offers: C...
Achieving company guidelines and targets requires strategic planning, effective communication, and continuous evaluation of progress.
Set clear, measurable goals aligned with company guidelines. For example, if the target is a 20% increase in sales, break it down into quarterly milestones.
Foster a culture of accountability by assigning specific responsibilities to team members. For instance, designate a sales lead ...
A hashmap is a data structure that stores key-value pairs for efficient data retrieval using a hash function.
Uses a hash function to compute an index from a key.
Stores data in an array where each index corresponds to a bucket.
Handles collisions using methods like chaining or open addressing.
Example: Inserting key 'A' with value 1 might hash to index 0.
If two keys hash to the same index, they are stored in a linked...
I applied via Naukri.com and was interviewed in Nov 2022. There was 1 interview round.
I am using the Selenium WebDriver framework for automation testing.
Selenium WebDriver is a popular open-source framework for automating web applications.
It supports multiple programming languages such as Java, Python, C#, etc.
It provides a rich set of APIs for interacting with web elements and performing actions.
It also supports parallel execution and integration with other tools like TestNG and Maven.
I have used it to...
The @BeforeMethod and @AfterMethod annotations are used for opening and closing the browser.
The @BeforeMethod annotation is used to open the browser before each test method.
The @AfterMethod annotation is used to close the browser after each test method.
These annotations are part of the TestNG framework.
Example: @BeforeMethod public void setUp() { //code to open browser } @AfterMethod public void tearDown() { //code to...
Selenium waits are used to synchronize the test script execution with the web application's response time.
Selenium waits are used to handle synchronization issues in test automation.
There are three types of waits in Selenium: Implicit, Explicit, and Fluent waits.
Implicit waits wait for a certain amount of time before throwing an exception if the element is not found.
Explicit waits wait for a certain condition to occur ...
SDLC is the process of developing software while STLC is the process of testing software.
SDLC includes planning, designing, coding, testing, and maintenance stages while STLC includes test planning, test case development, test execution, and test closure stages.
SDLC focuses on the development of software while STLC focuses on the testing of software.
SDLC is a broader term that includes STLC as a part of it.
SDLC is a co...
We use multiple environments including development, testing, staging, and production.
Development environment for coding and testing new features
Testing environment for automated and manual testing
Staging environment for final testing before deployment
Production environment for live usage
Each environment is isolated and has its own database and configurations
We also use virtual environments for testing different operati...
Regression testing ensures that changes to the code do not affect existing functionality. Sanity testing checks if the critical functionalities are working after a small change.
Regression testing is done after making changes to the code to ensure that existing functionalities are not affected.
Sanity testing is done after a small change to ensure that critical functionalities are still working.
Regression testing is done...
API testing involves verifying the functionality, reliability, performance, and security of APIs.
Identify the API endpoints and their expected behavior
Create test cases to cover all possible scenarios
Use tools like Postman, SoapUI, or JMeter to send requests and validate responses
Verify the response status codes, headers, and payload
Test for security vulnerabilities like SQL injection or cross-site scripting
Automate AP...
Postman tool allows different parameters to be used for API testing.
Query Parameters: Used to filter and sort data in the API response.
Path Parameters: Used to identify a specific resource in the API.
Header Parameters: Used to provide additional information about the request.
Body Parameters: Used to send data in the request body.
Form Data Parameters: Used to send data in the form of key-value pairs.
Environment Variable...
Authorization in Postman tool is used to authenticate and authorize requests sent to APIs.
Authorization can be set in the Headers tab of a request in Postman
Common authorization methods include Basic Auth, OAuth 2.0, and API keys
Authorization can also be set globally for all requests in a collection
Postman also supports automatic token refresh for OAuth 2.0 authorization
I appeared for an interview in Jul 2025, where I was asked the following questions.
Addressing angry customers requires empathy, active listening, and effective problem-solving to restore their trust and satisfaction.
Listen actively to the customer's concerns without interrupting, showing that you value their feelings.
Acknowledge their frustration by saying something like, 'I understand why you're upset, and I'm here to help.'
Offer a solution that addresses their issue, such as a refund or replacement...
To receive an installment, establish a clear payment plan and communicate effectively with the payer.
Set a clear payment schedule: For example, agree on monthly payments due on the 1st of each month.
Use multiple payment methods: Accept payments via bank transfer, credit card, or online payment platforms.
Send reminders: Use automated emails or texts to remind the payer of upcoming due dates.
Document everything: Keep rec...
Consulting customers effectively involves understanding their needs, providing clear information, and building a positive relationship.
Listen actively to the customer's concerns and needs, ensuring they feel heard.
Provide clear and concise information about products or services, avoiding jargon.
Use open-ended questions to encourage dialogue, such as 'What challenges are you facing?'
Follow up after consultations to ensu...
I appeared for an interview in Jul 2025, where I was asked the following questions.
Effectively managing angry customers involves active listening, empathy, and providing solutions to resolve their concerns.
Listen actively: Allow the customer to express their feelings without interruption. For example, say, 'I understand you're upset, please tell me more.'
Show empathy: Acknowledge their feelings. You might say, 'I can see why this situation is frustrating for you.'
Stay calm: Maintain a composed demean...
Effectively managing funding cases requires strategic planning, communication, and thorough documentation.
Assess the funding requirements: Understand the specific needs of the case and the funding sources available.
Develop a clear proposal: Create a detailed proposal outlining the purpose, budget, and expected outcomes of the funding request.
Engage stakeholders: Communicate with all relevant parties, including funders,...
I appeared for an interview in Jul 2025, where I was asked the following questions.
I appeared for an interview in Jul 2025, where I was asked the following questions.
I appeared for an interview in May 2025, where I was asked the following questions.
Angular is a powerful web application framework for building dynamic, single-page applications using TypeScript.
Component-based architecture: Angular applications are built using reusable components, promoting modularity and maintainability.
Two-way data binding: Changes in the UI automatically update the model and vice versa, simplifying data management.
Dependency injection: Angular's built-in dependency injection syst...
TypeScript is a superset of JavaScript that adds static typing and other features for better development experience.
TypeScript is statically typed, while JavaScript is dynamically typed. Example: In TS, you can define a variable as 'let num: number = 5;'.
TypeScript supports interfaces and enums, which help in defining contracts and enumerations. Example: 'interface User { name: string; age: number; }'.
TypeScript provid...
This code snippet reverses the order of words in a given string using JavaScript and Angular.
Use the split() method to divide the string into an array of words. Example: 'Hello World'.split(' ') results in ['Hello', 'World'].
Reverse the array using the reverse() method. Example: ['Hello', 'World'].reverse() results in ['World', 'Hello'].
Join the reversed array back into a string using the join() method. Example: ['Worl...
Arrays in JavaScript have various methods for manipulation; filter and map serve different purposes for transforming data.
1. Array methods include: push, pop, shift, unshift, slice, splice, forEach, map, filter, reduce, and more.
2. The filter method creates a new array with elements that pass a test (predicate function). Example: [1, 2, 3].filter(x => x > 1) results in [2, 3].
3. The map method creates a new array...
Pipes in Angular transform data for display in templates, enhancing readability and formatting.
Pipes are simple functions that accept an input value and return a transformed value.
Angular provides built-in pipes like DatePipe, CurrencyPipe, and DecimalPipe.
Custom pipes can be created using the @Pipe decorator for specific transformation needs.
Example of DatePipe: {{ today | date:'fullDate' }} displays the full date for...
Data binding is a technique that connects the UI to the data model, enabling automatic synchronization between them.
Types of data binding: One-way binding (e.g., displaying data) and two-way binding (e.g., form inputs).
Example of one-way binding: Using interpolation to display a variable in the template: {{ variableName }}.
Example of two-way binding: Using ngModel in forms to bind input values to a component property.
D...
Decorators in TypeScript are special annotations that modify classes, methods, properties, or parameters at design time.
Decorators are functions prefixed with '@'.
They can be used to add metadata to classes and methods.
Common types include Class Decorators, Method Decorators, Property Decorators, and Parameter Decorators.
Example of a Class Decorator: @Component({ selector: 'app-root', templateUrl: './app.component.html...
The <b> element is for bold text, while <strong> indicates strong importance, often styled as bold.
<b> is used for stylistic bolding without implying importance. Example: <b>Bold Text</b>
<strong> conveys strong importance or emphasis. Example: <strong>Important Text</strong>
<strong> is semantically meaningful for accessibility tools, while <b> is purely presen...
Container projection allows components to project content into designated slots, enhancing flexibility in Angular applications.
Container projection is achieved using <ng-content> in Angular components.
It allows a parent component to pass content to a child component dynamically.
Example: A modal component can use container projection to display different content based on usage.
Multiple <ng-content> tags can ...
Centering a div in SCSS can be achieved using various techniques like flexbox, grid, or margin auto.
Use Flexbox: Set display: flex; and justify-content: center; align-items: center; on the parent.
Example: .parent { display: flex; justify-content: center; align-items: center; } .child { width: 50%; }
Use Grid: Set display: grid; and place the child in the center.
Example: .parent { display: grid; place-items: center; } .c...
Responsive web design ensures optimal viewing across devices by adapting layout and content to different screen sizes.
Use flexible grid layouts that adjust based on screen size, e.g., CSS Grid or Flexbox.
Implement media queries to apply different styles for various screen widths, e.g., @media (max-width: 600px) { ... }.
Utilize responsive images with the 'srcset' attribute to serve different image sizes based on device ...
I appeared for an interview in Feb 2025, where I was asked the following questions.
Clarifying context helps tailor responses to specific situations, ensuring relevant insights and effective communication.
Project evaluation: Assessing a marketing campaign's success based on KPIs.
Event analysis: Reviewing the outcomes of a corporate retreat for team building.
Personal experience: Reflecting on a leadership role in a community service project.
Effective processes ensure clear guidelines, efficient execution, and quality outcomes through stakeholder engagement and problem-solving.
Clear Guidelines: Established a step-by-step manual for onboarding new employees, ensuring everyone followed the same process.
Efficient Execution: Implemented a project management tool that helped the team complete tasks ahead of deadlines with fewer errors.
Consistency: Conducted reg...
I appeared for an interview in Nov 2024.
Here’s a simple framework to approach a case study effectively:
---
Case Study Framework
1. Understand the Problem
Read the case thoroughly and identify the key issue.
Ask clarifying questions if needed (if in a live setting).
Summarize the problem in your own words.
2. Analyze the Situation
SWOT Analysis (Strengths, Weaknesses, Opportunities, Threats)
Identify relevant stakeholders.
Gather data or key insights from the case text.
3. Identify Alternatives
Brainstorm possible solutions to the problem.
Consider multiple approaches (e.g., short-term vs. long-term solutions).
4. Evaluate the Alternatives
Weigh the pros and cons of each solution.
Assess feasibility, costs,
Common performance issues in a system include slow response times, high resource usage, bottlenecks, and crashes.
Slow response times can be caused by inefficient code, network latency, or overloaded servers.
High resource usage can lead to system slowdowns and crashes, often caused by memory leaks or inefficient algorithms.
Bottlenecks occur when a component of the system becomes a limiting factor, such as a database ser...
I have experience in identifying and resolving software bugs through thorough testing and collaboration with developers.
Identifying bugs by reproducing issues reported by users
Collaborating with developers to understand root cause of bugs
Testing bug fixes to ensure they are effective
Utilizing bug tracking tools like Jira or Bugzilla
Experience with regression testing to prevent reoccurrence of bugs
Shortcut Tips for Coding Tests: 1. Master the Basics: Familiarize yourself with arrays, strings, loops, and conditional statements. 2. Learn Patterns: Concentrate on sliding window, two-pointer techniques, recursion, and divide-and-conquer methods. 3. Use Standard Algorithms: Study breadth-first search (BFS), depth-first search (DFS), sorting algorithms, and dynamic programming principles. 4. Understand Data Structures: Practice with stacks, queues, linked lists, and trees. 5. Practice Edge Cases: Consider scenarios involving empty inputs, duplicates, and large datasets. 6. Write Pseudocode: Outline your plan before starting to code. 7. Optimize Early: Always strive for efficiency in your solutions.
I come from a close-knit family of four, including my parents, my younger sister, and myself.
My parents have always been supportive of my career choices and have instilled in me the values of hard work and dedication.
My younger sister is currently studying in college and is pursuing a degree in marketing.
We enjoy spending quality time together on weekends, whether it's going out for dinner or watching movies at home.
I have a proven track record of exceeding sales targets, strong leadership skills, and a passion for driving results.
Proven track record of exceeding sales targets
Strong leadership skills
Passion for driving results
4 Round hue the Aaj ek to test hua or dusra voice call or baki video call hui thi
I applied via Naukri.com and was interviewed in Oct 2024. There were 2 interview rounds.
Association represents a relationship between two classes, Aggregation is a type of association with a whole-part relationship.
Association represents a relationship between two classes without implying any ownership.
Aggregation is a type of association where one class is a part of another class.
Composition is a stronger form of aggregation where the part cannot exist without the whole.
In UML, association is represented...
To invoke an AWS Lambda function using Java program.
Create an AWS Lambda client using AWS SDK for Java
Invoke the Lambda function using invoke method
Handle the response from the Lambda function
Singleton pattern ensures a class has only one instance and provides a global point of access to it.
Create a private static instance of the class
Provide a public static method to access the instance
Ensure the constructor is private to prevent instantiation
Security in Microservices is maintained through authentication, authorization, encryption, and monitoring.
Implementing authentication mechanisms like OAuth, JWT, or API keys to verify the identity of clients accessing the microservices.
Utilizing authorization techniques such as role-based access control (RBAC) or attribute-based access control (ABAC) to control what actions users can perform.
Encrypting data in transit ...
I have worked with design patterns such as Singleton, Factory, Observer, and Strategy.
Singleton pattern ensures a class has only one instance and provides a global point of access to it.
Factory pattern creates objects without specifying the exact class of object that will be created.
Observer pattern defines a one-to-many dependency between objects so that when one object changes state, all its dependents are notified a...
The time taken to show the demo after receiving the RFP varies based on project complexity and client requirements.
The time frame for demo preparation can range from a few days to a few weeks, depending on the scope of the project.
It is important to thoroughly understand the RFP requirements before scheduling the demo to ensure all key points are addressed.
Collaboration with the sales team and other stakeholders is cru...
I have used a variety of AWS services including EC2, S3, RDS, Lambda, and CloudFormation.
EC2 - Elastic Compute Cloud for scalable virtual servers
S3 - Simple Storage Service for object storage
RDS - Relational Database Service for managed databases
Lambda - Serverless computing service for running code without provisioning servers
CloudFormation - Infrastructure as Code service for automating resource provisioning
I have used AWS Lambda for building serverless applications and automating tasks.
Developed a serverless image processing application using AWS Lambda, S3, and API Gateway
Implemented a cron job using AWS Lambda to automatically backup DynamoDB tables
Integrated AWS Lambda with Amazon SNS to send notifications based on certain events
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The duration of Bajaj Finserv interview process can vary, but typically it takes about less than 2 weeks to complete.
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