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BT Group Senior CSA Interview Questions and Answers
BT Group Senior CSA Interview Experiences
2 interviews found
Anonymous
I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.
(1 Question)
- Q1. They will ask you some basic introduction and then straight to the point why you want to do this job what's your goal if you got selected. Basically they will see if you are ambitious towards post ans com...
(1 Question)
- Q1. Basic round like introduction.
(1 Question)
- Q1. Some process related questions depends what will be your Job description
Interview Preparation Tips
I applied via Naukri.com and was interviewed in Oct 2021. There were 5 interview rounds.
(1 Question)
- Q1. They will ask you some basic introduction and then straight to the point why you want to do this job what's your goal if you got selected. Basically they will see if you are ambitious towards post ans com...
(1 Question)
- Q1. Basic round like introduction.
(1 Question)
- Q1. Some process related questions depends what will be your Job description
Interview Preparation Tips
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Interview questions from similar companies
I applied via Walk-in and was interviewed in Dec 2019. There were 5 interview rounds.
Interview Questionnaire
4 Questions
- Q1. What is mean roll for csa ,
- Ans.
Mean roll for CSA refers to the average number of times a customer service agent handles a call or interaction.
Mean roll for CSA is calculated by dividing the total number of calls or interactions handled by the number of customer service agents.
It helps in determining the workload and efficiency of the customer service team.
For example, if there are 10 customer service agents and they collectively handle 100 calls in ...
- Q2. How to handle costumer
- Ans.
Handling customers involves effective communication, empathy, problem-solving, and providing excellent service.
Listen actively to understand customer needs and concerns.
Show empathy and understanding towards customers' frustrations or issues.
Communicate clearly and professionally, using positive language.
Offer solutions or alternatives to resolve customer problems.
Provide prompt and efficient service, ensuring customer...
- Q3. How to do work with our junior csa
- Ans.
I would foster a supportive environment, share knowledge, and encourage open communication to enhance collaboration with the junior CSA.
Establish regular check-ins to discuss ongoing projects and challenges, ensuring the junior CSA feels supported.
Share resources and best practices, such as documentation or training materials, to help the junior CSA develop their skills.
Encourage the junior CSA to ask questions and pro...
- Q4. Do ur best for our company
Interview Preparation Tips
Skills evaluated in this interview
Interview Questionnaire
1 Question
- Q1. How to handle an irrate customer?
- Ans.
Handling an irate customer requires active listening, empathy, and problem-solving skills.
Remain calm and composed
Listen actively and let the customer vent
Empathize with their frustration
Apologize sincerely for any inconvenience caused
Offer a solution or propose alternatives
Follow up to ensure customer satisfaction
Interview Preparation Tips
I appeared for an interview before May 2016.
Interview Preparation Tips
Interview Questionnaire
1 Question
- Q1. Questions asked about products knowledge, roles and responsibilities
Interview Preparation Tips
Experience: Questions asked about products knowledge, roles and responsibilities
BT Group HR Interview Questions
I appeared for an interview in Mar 2017.
Interview Questionnaire
5 Questions
- Q1. Related to semiconductors, processors etc. were asked.
- Q2. Strength
- Q3. Weaknesses
- Q4. Hobbies
- Ans.
I enjoy coding personal projects, hiking, and reading tech blogs to stay updated on industry trends.
Coding personal projects: I recently built a weather app using React and OpenWeather API.
Hiking: I love exploring local trails and have completed several hikes in national parks.
Reading tech blogs: I regularly follow sites like Medium and Hacker News to learn about new technologies.
- Q5. If there are 200 fishes in an aquarium. 99% are red. How many fishes have to be removed to make the red fishes 98 % in the aquarium?
- Ans.
To make the red fishes 98%, 50 fishes have to be removed from the aquarium.
Calculate 1% of 200 fishes to find the number of red fishes.
Subtract the number of red fishes from 200 to find the number of non-red fishes.
Calculate 2% of the total number of fishes to find the desired number of red fishes.
Subtract the desired number of red fishes from the current number of red fishes to find the number of fishes to be removed.
Interview Preparation Tips
Experience: There were 40 aptitude questions of variable difficulty. More questions revolved around topics like time and work, distance, speed, time, profit loss, age etc.
Tips: A regular and prior preparation will go a long way in determining a good test score.
Use tricks to solve the questions and calculations should be fast.
Duration: 30 minutes
Total Questions: 40
Round: Test
Experience: The questions weren't that tough when it came to programming. An example would be conversion of temperature from Celsius to Fahrenheit and vice versa. This was a question in my paper. So I'm hoping the difficulty would be more or less the same.
Tips: Do certified programming courses. They help you a lot in cracking good jobs.
Duration: 45 minutes
Total Questions: 3
Round: Puzzle Interview
Tips: This can be tough if you can't imagine scenarios and situations. So make sure you inculcate critical problem solving thinking in your everyday life. I feel that's the best way to do things in this round.
Round: Technical Interview
Experience: This was a short interview so not much happened.
Tips: Whatever you do just know your stuff properly.
Round: HR Interview
Experience: It was a simple interview. Basic questions and their basic answers helped me get through it.
Tips: The tip would be to stay positive in your approach while answering the questions
Skills: Technical Skill, Interpersonal Communication, Aptitude
College Name: VIT Vellore
Software Engineer Interview Questions & Answers
Huawei Technologies
Aman Kushwaha
posted on 28 Jun 2017
I appeared for an interview in Mar 2017.
Interview Questionnaire
5 Questions
- Q1. Related to semiconductors, processors etc. were asked.
- Q2. Weaknesses
- Q3. Strength
- Ans.
I excel in problem-solving, collaboration, and adaptability, which help me thrive in dynamic software development environments.
Strong problem-solving skills: I enjoy tackling complex coding challenges, like optimizing algorithms for better performance.
Effective collaboration: I have successfully worked in cross-functional teams, contributing to projects like a full-stack web application.
Adaptability: I quickly learn ne...
- Q4. Hobby
- Q5. If there are 200 fishes in an aquarium. 99% are red. How many fishes have to be removed to make the red fishes 98 % in the aquarium?
- Ans.
To make the red fishes 98%, 50 fishes have to be removed from the aquarium.
Calculate 1% of 200 fishes to find out how many fishes represent 1%.
Multiply the result by 2 to find out how many fishes represent 2%.
Subtract the result from 200 to find out how many fishes represent 98%.
Interview Preparation Tips
Experience: There were 40 aptitude questions of variable difficulty. More questions revolved around topics like time and work, distance, speed, time, profit loss, age etc.
Tips: A regular and prior preparation will go a long way in determining a good test score.
Use tricks to solve the questions and calculations should be fast.
Duration: 30 minutes
Total Questions: 40
Round: Test
Experience: The questions weren't that tough when it came to programming. An example would be conversion of temperature from Celsius to Fahrenheit and vice versa. This was a question in my paper. So I'm hoping the difficulty would be more or less the same.
Tips: Do certified programming courses. They help you a lot in cracking good jobs.
Duration: 45 minutes
Total Questions: 3
Round: Puzzle Interview
Tips: This can be tough if you can't imagine scenarios and situations. So make sure you inculcate critical problem solving thinking in your everyday life. I feel that's the best way to do things in this round.
Round: Technical Interview
Experience: This was a short interview so not much happened.
Tips: Whatever you do just know your stuff properly.
Round: HR Interview
Experience: It was a simple interview. Basic questions and their basic answers helped me get through it.
Tips: The tip would be to stay positive in your approach while answering the questions
Skills: Technical Skill, Interpersonal Communication, Aptitude
College Name: VIT Vellore
I appeared for an interview in Mar 2017.
Interview Questionnaire
8 Questions
- Q1. Basics of networking
- Q2. Data structures
- Q3. Sql
- Q4. Introduction
- Ans.
I'm a passionate software engineer with a strong background in full-stack development and a love for solving complex problems.
Education: Bachelor's degree in Computer Science from XYZ University.
Experience: 3 years of experience in developing web applications using React and Node.js.
Projects: Developed an e-commerce platform that increased sales by 30% within the first quarter.
Skills: Proficient in JavaScript, Python, ...
- Q5. Final year project
- Q6. Why should I hire you?
- Ans.
I have the technical skills, experience, and passion to deliver high-quality software solutions.
I have a strong background in programming languages such as Java, Python, and C++.
I have experience working on complex software projects and collaborating with cross-functional teams.
I am passionate about staying up-to-date with the latest technologies and trends in software development.
I am a quick learner and have a strong...
- Q7. Why Ericsson?
- Ans.
Ericsson is a global leader in telecommunications technology with a strong focus on innovation and career development.
Global leader in telecommunications technology
Strong focus on innovation
Opportunities for career development
- Q8. About relocation
- Ans.
Yes, I am open to relocating for the right opportunity, as it can enhance my career and personal growth.
Relocation can provide exposure to new technologies and methodologies.
Living in a different city can broaden my professional network.
I am adaptable and enjoy new experiences, which relocation offers.
For example, moving to a tech hub like San Francisco could open doors to innovative projects.
Interview Preparation Tips
Experience: The test which I wrote was based on cocubes. quants was easy, one can easily score 50 percent if they refer rs agarwal and logical was easy but it takes more time and verbal was neither easy nor tough. One thing I want to advice try doing verbal first so that u can save time and then go to quant and logical. After the test we got the results out of 160 students 51 cleared the test. I was one among them.
Duration: 45 minutes
Total Questions: 45
Round: Technical Interview
Experience: Keep ur cool in the technical. people are friendly. Think before you answer twice they may ask u puzzles as well. So be prepared for it. Final year project is a must, they are gonna ask u the details how you implement stuffs in your project. After my technical out of 51 students around 30 cleared this round. I was one among them.
Round: HR Interview
Experience: Don't be scared guys. Hr is just a casual one. finally around 15 were selected from my college including me. I am very happy with the result. best of luck guys. Do well!!!
Tips: Keep your cool. stay confident that's all I can tell. Once you clear technical one can easily clear Hr round.
Skills: Communication, Technical Skill
College Name: JSS Academy of Technical Education - JSSATE
Interview Questionnaire
4 Questions
- Q1. Write a C code for printing Febonacci Series upto n elements
- Q2. Question related to family background
- Q3. What are your hobbies?
- Ans.
I enjoy coding personal projects, hiking, and reading tech blogs to stay updated on industry trends.
Coding personal projects: I often build small applications to explore new technologies.
Hiking: I love spending weekends in nature, which helps me recharge.
Reading tech blogs: I follow sites like Medium and Hacker News to stay informed.
- Q4. What are your strengths and weaknesses?
- Ans.
I excel in problem-solving and teamwork, but I sometimes struggle with time management under pressure.
Strength: Strong problem-solving skills - I enjoy tackling complex coding challenges, like optimizing algorithms for better performance.
Strength: Effective teamwork - I thrive in collaborative environments, having successfully led a project with cross-functional teams.
Weakness: Time management - I occasionally underest...
Interview Preparation Tips
Experience: Questions were from easy to moderate level. No negative marking, so attempt all.
Tips: Keep your mind open and practice aptitude problems on a daily basis.
Round: Group Discussion
Experience: There were 21 students selected out of which two teams of 10 and 11 students were formed. Both the groups were given a topic and each one of us had to express our views.
Tips: Don't get nervous, just speak whatever you think. Don't yell or speak at loudly, just keep calm and put your points forward.
Duration: 20 minutes
Round: Technical Interview
Experience: Apart from the above questions some puzzles and DBMS questions and a few basic C questions were also asked. We were given enough time to think and answer.
Tips: Do not be in a hurry. Think properly what you are going to say, whether it is right or not and then only answer.
Round: HR Interview
Experience: The HR round was a good one. He tried to test my thinking capabilities and reasoning capabilities
Tips: Answer every question honestly.
General Tips: All the four rounds were elimination rounds and the final result was announced based on cumulative performance. So, be patient and give your best.
Skill Tips: Try to answer every properly
Skills: IQ, Basic Coding Skills, Problem Solving Skills
College Name: NIT ALLAHABAD
Motivation: The company visited our college campus. Also, one of my relatives in in Ericsson at a very high post and is quite happy working here.
Skills evaluated in this interview
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